L1 IT Customer Support - German

Employer: EVERIENCE Romania
Domain:
  • Customer Support - Client Service
  • IT Software
  • Public Relations
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 15.10.2021
    Short company description

    EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

    IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back-office activities within our specialization

    Join and grow with EVERIENCE!
    Choose a job that makes sense among our current opportunities.

    Requirements

    - Spoken languages: fluent German and English (B2/C1);
    - Technical college or university is not mandatory as necessary training will be ensured;
    - Previous customer support experience is an advantage;
    - Excellent customer service abilities: client orientation, active listening and interpersonal skills;
    - Ability to work in a dynamic environment and to multitask;
    - Availability to work in shifts.

    Responsibilities

    - Provide accurate and optimal IT solutions via telephone, e-mails or chat;
    - After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
    - Follow-up the existing back-log;
    - Comply with project’s performance indicators;
    - Communicate with other designated teams and escalate complex issues.

    Other info

    What we offer:

    Permanent contract
    Central building offices with excellent view on the city, top facilities and equipment
    Competitive salary
    Performance bonus
    Meal tickets and gift vouchers
    Training opportunities
    Regina Maria medical package
    Copayment 7Card
    Extra vacation days
    Massage at the office day
    Fruits on the house
    Relocation package

    What about choosing much more than a job ?
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