Customer Service Specialist - 2 years contract
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Ursus Breweries este cel mai mare producător de bere din România. Mărcile din portofoliul Ursus Breweries sunt: URSUS, Timișoreana, Ciucaș, Grolsch, Peroni Nastro Azzurro, Redd’s, Stejar, Azuga, Pilsner Urquell și St Stefanus.
Pentru mai multe informații despre Ursus Breweries și programele sale, vă rugăm să vizitați: www.ursus-breweries.ro și www.desprealcool.ro.
Pentru mai multe detalii legate de cariera in Ursus Breweries vizitaţi site-ul nostru de recrutare www.ursusbreweriescariere.ro.
University studies completed;
Relevant experience in customer service, logistics, order management positions;
Analytical and detail oriented;
Ability to prioritize within multiple emergencies;
Must be proactive and possess good problem-solving skills;
Ability to work effectively in a team environment;
Minimum of 1 year of experience with MS Office (Powerpoint and Excel);
Previous experience in SAP;
English – advanced writing and understanding skills.
Works in the Customer Service Center, which is the central point of contact for all customers complaints and requests;
Maintains a relation of mutual collaboration and communication with company’s direct customers;
Keeps track of Customer Service KPIs in place as by agreed performance standards;
Maintenance of master data for customer and products in systems used;
Maintenance of any database used in order management processes;
Accountable for the prioritization process: activate the prioritization process whenever necessary, to avoid market stock-out by ensuring a smart distribution of scarce product;
Monitor and ensure that prioritization rules (internally aligned) are respected: ensure stock for 1st priority customers, monitor the Budget compliance, align set of decisions to be taken with the decision factors from Sales team;
Coordinate the phasing-in / phasing-out of promotions in the market, from logistics point of view;
Permanently communicate the status of phase-in / phase-out process to Marketing & Demand teams, participate in project meetings;
Accountable for the stock age process: analyses Ursus Breweries stocks levels, identify the aged batches, compare with orders & distributors stocks levels & sell-out;
Monitor success rate of stock age process on a weekly basis and monthly communication of success rate to Senior Management.