Customer Service Specialist - 2 years contract

Suntem este cel mai mare producător de bere din România, cu un portofoliu de mărci puternice, cu care ne mândrim și pe care le iubesc milioane de români. Prietenia, pasiunea și dezvoltarea ne însuflețesc pe toți, fie că vorbim de colegii din fabricile noastre (din Brașov, Buzău, Cluj-Napoca și Timișoara), din depozite, de pe teren sau din sediul central din București.

Povestea Ursus Breweries e împletită cu povestea fiecărui om din echipa noastră.

University studies completed;
Relevant experience in customer service, logistics, order management positions;
Analytical and detail oriented;
Ability to prioritize within multiple emergencies;
Must be proactive and possess good problem-solving skills;
Ability to work effectively in a team environment;
Minimum of 1 year of experience with MS Office (Powerpoint and Excel);
Previous experience in SAP;
English – advanced writing and understanding skills.

Works in the Customer Service Center, which is the central point of contact for all customers complaints and requests;
Maintains a relation of mutual collaboration and communication with company’s direct customers;
Keeps track of Customer Service KPIs in place as by agreed performance standards;
Maintenance of master data for customer and products in systems used;
Maintenance of any database used in order management processes;
Accountable for the prioritization process: activate the prioritization process whenever necessary, to avoid market stock-out by ensuring a smart distribution of scarce product;
Monitor and ensure that prioritization rules (internally aligned) are respected: ensure stock for 1st priority customers, monitor the Budget compliance, align set of decisions to be taken with the decision factors from Sales team;
Coordinate the phasing-in / phasing-out of promotions in the market, from logistics point of view;
Permanently communicate the status of phase-in / phase-out process to Marketing & Demand teams, participate in project meetings;
Accountable for the stock age process: analyses Ursus Breweries stocks levels, identify the aged batches, compare with orders & distributors stocks levels & sell-out;
Monitor success rate of stock age process on a weekly basis and monthly communication of success rate to Senior Management.