Service Analyst with FRENCH or GERMAN

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Employer: Deltatel Romania
Domain:
  • Customer Support - Client Service
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 19.02.2019

    We are looking for new colleagues who have a passion for making things work and are willing to contribute with creative, out of the box solutions to problems arising in a dynamic environment, under high pressure. We want you to be part of our partner`s Global Network Operations Center and collaborate within diverse and multinational teams.

    Your main responsibilities:

    • Monitor the network, events and execute pre-defined scripts in case of alarms and incidents reported by network management systems

    • Monitor network traffic and analyze service performance while maintaining high level of customer satisfaction by providing services fully compliant with the Service Level Agreements (SLA) and minimizing impact on customer service

    • Drive complex outage from a technical side and restore the services in synchronization with the customer, partners and Technical Support Operations

    • Play the role of Outage Manager, if required, to ensure effective coordination of resources involved in trouble resolution

    • Provide prompt and appropriate follow-up with regular feedback to customers in relation to on-going issues

    Qualifications and abilities:

    • Bachelor`s Degree in technical fields IT/Telecom (it’s a plus, not a must)
    • Languages : French or German (advanced level - minimum B2) and English
    • Adaptability, analytical skills, customer focus
    • Multitasking and prioritizing abilities
    • Positive attitude, flexibility, team spirit
    • Investigative and analytical problem solving skills

     

    Your benefits:

    •  Professional development opportunities 
    • On the job Training programs
    •  Attractive salary package, various discounts/offerings for sports, financial, medical services and others
    • days of annual vacation