Client Service Technical Consultant with Italian

Angajator: Automatic Data Processing (ADP) Romania
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 21.03.2019
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    Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.


     Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
     Should be fluent in English & Italian – Written and Oral
     Proven experience in supporting international customers
     Experience in managing small teams and delivering small and mid-size projects
     Experience working with HR Information Systems / CRM Systems will be a massive advantage
     Ability to work in a challenging and demanding environment, alongside other energetic professionals
     Experience working in SQL will be an added advantage
     Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits
     Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
     Knowledge of HR legislation would be an advantage
     Excellent communication in oral, written and listening skills
     Awareness of the positioning of the product in the market place
     High standard of personal, product and technical presentation
     Demonstrate organizational skills in client visits, product implementation and administration
     Excellent logical and problem solving skills
     Ability to work both independently and as a team player with a positive attitude
     Quick adaptability with an openness to learn and develop
     Solid customer focus, with the aim of building lasting relationships


     Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
     Communicate with the Principal Consultant / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
     Ensure that the implemented functionality is thoroughly tested and delivered on time
     Ensure the requests raised by the clients are properly registered into the ADP trouble ticketing tool, analysed, solved and/or escalated to the proper level of support.
     Manage the communication with the Client according to the ADP Service Level Agreement and providing for timely and proper answers.
     Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
     Provide sustainable data models and solutions within the scope of the HR solutions to satisfy the customer requirements
     Function as a liaison between the Principal Consultant and the team through which client requirements flow
     Analyze the effort involved in developing/implementing these solutions and provide estimates
     Work with the build team consisting of Consultants/ Associate Consultants and develop complex bits of functionality
     Develop and maintain excellent relationships based on trust and credibility with all our customers
     Help in continuously improving the support service to maintain a high level of customer satisfaction.
     Work with implementation and product development teams around the globe to identify and report defects
     Maintain and contribute to the Knowledge Base library
     Work closely with the team and support in training and assessing new recruits
     Adhere to ADP standards, policies and methodologies in all areas of business
     Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
     Giving advice to clients to optimize their use of the product
     Adjust set up of the product when requested
     Ability to influence and guide clients to ADP best practice and standard solution adoption