Service Desk Engineer

Employer: iSoftBet
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.03.2019
    Short company description

    iSoftBet Development Center was established in Timisoara in 2004 by UK Entrepreneurs, who believe in new technologies and the business opportunities Romania has to offer.

    Since then, we have developed impressive online products and by doing so built an imposing brand. Our team is young, passionate and motivated to create amazing software solutions that make the difference, all in an awesome work environment with lots of benefits.

    We are looking for smart people and we want you!"

    Requirements

    Required qualifications:

    • Minimum 1 year experience in troubleshooting end user related incidents
    • Knowledge and experience in working with and troubleshooting Microsoft Active Directory Services is a plus
    • Proven experience in solving Microsoft Office, Windows 7, Windows 10, Linux and Mac OS is a plus
    • Good knowledge of networking fundamentals
    • Good communication skills
    • Passion for IT
    • Strong team spirit and strong interest and involvement
    • Ability to listen, learn and improve
    • Good English skills, both written and verbal
    • Maturity to work independently and also in close collaboration with your colleagues in Romania / Timisoara
    • Good skills in troubleshooting hardware problems related to PCs, printers, network environment

    Responsibilities

    Responsibilities:

    • Analysis of support tickets received by email or web submit
    • Intensive search to obtain the desired solutions and proper initiative before escalating to another group
    • Maintain in the best conditions the work flow
    • Create / Update the list of the equipment
    • Installation of OS, 3rd party software