Support Engineer (SQL Server) - German

It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

If shaping a better, more exciting future is what motivates you, you’ll be in good company.

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This is an external staff position.  Your employer will be a third-party supplier, in service for Microsoft.



Role overview:

Microsoft SQL Server support is a strategic unit of Microsoft Customer Support Services (CSS).   As a Support Engineer, you will represent Microsoft in customer communication via phone, email, or chat to assist customers in resolving technical issues involving Microsoft products and services. You will have the opportunity to foster positive customer relationships and build customer loyalty while effectively managing challenging situations.  
The SQL Engineer is a trusted advisor to fellow IT Professionals, using their technical skills to solve high level complex problems, involving broad, in-depth product knowledge. Frequently, these problems will not only be technically complex, but will also require a customer-oriented mindset. You will have a chance to be involved in troubleshooting various environments for some of the world’s largest companies.

We are looking for people who:

 

Enjoy providing the highest level of customer experience;
Are smart and intellectually curious;
Seek a challenging work experience;
Want to learn and gain greater expertise in their field;
Enjoy working at a growth company with advancement opportunities;
Can work hard while having fun; and act in an honest and ethical manner; possess strong organizational, time management and negotiation skills;
Possess strong working knowledge of German on top of English (verbal and written) language.
 

The ideal candidate will be required to have a Technical Degree or adequate practical background (2-5 years) on the following Technologies

Strong knowledge of Microsoft SQL Server 2012 / 2014 / 2016 at administrative level (Installation, index and table maintenance, backups etc.)
Strong knowledge of Microsoft SQL Server 2012 / 2014 /SQL 2016 at dev level (SQL language, Stored Procedures, etc.)
Strong knowledge of SQL server high availability solution mirroring, always on and log shipping
Good Windows Operating System background on Threads, Processes and Memory Management (Heap, Stack, Virtual Memory)
Strong knowledge related to any other relational DB (eg Oracle) running in a Windows environment is very much appreciated
Additional skills on one of the following technologies will be considered a big plus
Azure Core Platform (compute/IaaS VM, azure Storage, azure Networking)
Azure disk and VM throttling
Windows Clustering
Debugging / Creating and Reading Memory Dumps
Basic Programming skills with Python, R, C# or VB.Net
Good Knowledge of .Net Framework
 

 

However

If you do not possess in-depth knowledge of the above, we require you to have an overall IT basic knowledge on which we can build upon, together with high desire, being extremely motivated to develop yourself into a technology expert. We offer a new hire ramp-up program with a senior mentor assigned, a wide range of trainings, possibility to travel abroad and attainable Microsoft certifications, for you to fulfill the above mentioned key responsibilities.

Key responsibilities:

Exhibit leadership through personal responsibility, accountability and teamwork.
Act as a technical focal point in cooperative relationships with other companies.
Manage crisis situations that may involve technically challenging issues and diverse audiences while ensuring High customer satisfaction.
Own and resolve technically complex mission critical or politically hot customer issues.
Use trace analysis, debug skills and other proprietary tools, to analyze problems and develop solutions to meet customer needs.
Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.