1st Level Operations Support with Italian

Employer: Ericsson
Domain:
  • Customer Support - Client Service
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 15.11.2019
    Short company description

    Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson

    So..who is Ericsson today and, how does it support you and the community?
    In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
    Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value




    Requirements

    - Willing to learn about telecommunication networks;
    - Fluent in Italian and English;
    - Availability to work in shifts (day and night);
    - Able to collect, classify and interpret information;
    - Perseverance, initiative, teamwork, self-confidence, practical spirit.

    Responsibilities

    - Responsible for the coordination, support and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels;
    - Constitutes first point of contact for specific software and hardware solutions delivered to customers;
    - Is responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
    - Is responsible of alarm monitoring in IT/Telecom networks;
    - Offers support to the field engineers during their actions (by phone and e-mail).

    Other info

    What we offer:
    o We will value your competences;
    o You will work in a dynamic company along with the smartest people in the industry;
    o You will benefit from a wide range of learning and transfer knowledge from/to your colleagues;
    o You will have access to latest technology and support to showcase your bright ideas;
    o You will enjoy Ericsson’s ways of working that value the importance of work life balance;
    o Benefits package: including premium healthcare & gym subscriptions;
    o You will be part of an active community via Brand Ambassadors, CSR Activities and Sports Teams etc.

    About Us:
    We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.
    Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.