Customer Service Specialist - determined period 1 year

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Employer: NN Asigurari de Viata
Domain:
  • Insurances - Financial Intermediaries
  • Banks - Financial Institutions
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.03.2019

    Starting your career early matters.

    But where you start it matters more.

    We are looking for a self-confident full time Customer Service Specialist

    Why is NN the place to jumpstart your career?

    That’s simple: because we are the best. We are the best
    in the life insurance and pension industries and we are determined to stay at the top. A real career opportunity awaits, don’t miss out.

     

    Why do we want you?

    You have excellent communication skills, you love
    to talk and relate with others.

    You pay attention to expressed or unexpressed

    customer’s needs.

    You can handle planning & organizing.

    You pay attention to details and have investigation skills.

    You can handle a dynamic environment and multitasking with a positive attitude.

    You have the ability to resolve problems independently.

    You are a team player.

     

    What do we offer?

    The opportunity to learn all about life insurances and pensions and to get to know very well the company’s processes.

    Career opportunities within the company.

    A friendly and open environment within the team
    and relaxed schedule for contact centre activities.

     

    What are you actually going to do?

    Deal properly and efficiently with customers’ requests and advise clients regarding insurance contracts and/or private pensions, by telephone, e-mail or letters.

    Build mutual satisfactory relations with customers, based on the customer’s actual needs and expectations.

    Identify the best solutions for the customer’s requests,
    in collaboration with specialized departments.

    Ensure customer retention and product reselling for insurance contracts, reinforcing the insurance policy’s benefits.

    Ensure support for NNDirect - client online application.

    Contact clients to clarify and solve situations, as support for the other departments.

     

    What do we ask of you?

    University degree or student ID.

    Previous experience in client service related areas
    is a plus.

    • English skills (both oral and writing).