Client Relationship Analyst

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Angajator: Societe Generale Global Solution Centre
Domeniu:
  • Altele
  • Customer support - Client service
  • Marketing
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 13.05.2019
    Remote work: On-site

    Client Relationship Analyst - PTP

    Your Mission

    The Client Relationship Analyst is responsible to support the Account Manager function within PTP department.

    Your Role in a Nutshell:

    • Create visibility on the PTP Key Performance Indicators;
    • Create KPI presentations for clients using Microsoft Power Point tool;
    • Prepare Key stakeholder analysis;
    • Sustain strong client relationship;
    • Attent to different client meetings;
    • Assure and scale up client`s request;
    • Communicate effectively with the operational teams to satisfy team needs and evaluate alternative solutions;
    • Continually seek opportunities to increase client satisfaction.

    A little about You:

    • Good communication skills in interacting with the client and the different stakeholders;
    • Great analytical skills and ability to take ownership of tasks and assignments;
    • Self triggered, organized and focus on deadlines;
    • A good knowledge of MS Office (Excel, Power Point);
    • Advanced level of English and French.

    We also value:

    • Proactive & continuous improvement oriented attitude
    • Creativity and strong adaptability to the changing environment;
    • Decision making and problem solving skills.

    Besides a career what else we offer:

    • Yearly bonus per company policy;
    • Competitive remuneration based on qualifications and seniority;
    • Discounts for retailers;
    • Medical services and life insurance;
    • Private pension contribution;
    • A modern working environment: open, informal, fun atmosphere;
    • Continuous training and development programs (eg: we offer ACCA or foreign language courses based on an established career development plan);
    • Work from Home 1 day/week.

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