Remote Delivery Transmissions Engineer
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Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.
Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.
In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.
Availability to travel abroad 3 – 6 months per year;
Familiar with TCP/IP & OSI protocol stack;
Knowledge of routing protocols (OSPF, BGP, IS-IS);
Knowledge of switching technologies and protocols (Vlans, STP);
Knowledge of SDH, WDM indicators, clock, equipment interoperability, Automatically
Switched Optical Network (ASON), Error Checking and Correcting (ECC), Automatic
Level Control (ALC), Automatic Power Equilibrium (APE), and Intelligent Power
Strong troubleshooting skills (able to analyze debug outputs and packet captures);
More than 1 year work experience in system integration or telecommunication will have priority;
Any of the following languages is considered an advantage: French, Spanish, Italian, German, Polish, Turkish.
Remote delivery for projects, responsible for low level network solution design, review and implementation;
Responsible for migration design, competitor’s configuration translation or configuration script development for a large diversity of scenarios;
Remote maintenance including software installation, remote upgrading, configuration change, remote inspection etc.;
Offer assistance and troubleshooting guidance for field engineers during implementation or maintenance activities;
Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
Performing network upgrades/ updates in accordance with the Change Management process;
Provide detailed information on how to set up, configure or upgrade Transmission products and their features;
Use trouble ticketing system for tracking customer interactions and fault analysis;
Identify customers concerns and critical problems based on customer interaction.
Motivational salary package and annual performance bonus;
Private Medical Insurance discounts;
Paid 4 hours leave per month;
Flexible work schedule;
Opportunity to work on shifts;
Weekly fruit day;
Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
Life time learning environment and tools;
Hands-on experience and lab testing;
Great amount of Product Documentation;
Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).
Only suitable candidates will be contacted!
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