Remote Delivery Access Engineer
Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.
Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.
In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.
Availability to travel abroad 3 – 6 months per year;
Familiar with TCP/IP & OSI protocol stack;
Knowledge of routing protocols (OSPF, BGP, IS-IS) and MPLS VPN, IPV6, BFD;
Knowledge of switching technologies and protocols (Vlans, STP, PPPOE, DHCP, Qos);
Knowledge of VOIP technologies and protocols (H248, MGCP, SIP);
Knowledge of xPON technologies and protocols (GPON/EPON);
Strong troubleshooting skills (able to analyze debug outputs and packet captures);
Experience with U2000;
More than 1 year work experience in system integration or telecommunication will have priority;
Any of the following languages is considered an advantage: French, Spanish, Italian, German, Polish, Turkish.
Remote delivery for projects, responsible for low level network solution design, review and implementation;
Responsible for migration design, competitor’s configuration translation or configuration script development for a large diversity of scenarios;
Remote maintenance including software installation, remote upgrading, configuration change, remote inspection etc.;
Offer assistance and troubleshooting guidance for field engineers during implementation or maintenance activities;
Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
Performing network upgrades/ updates in accordance with the Change Management process;
Provide detailed information on how to set up, configure or upgrade Access products and their features;
Use trouble ticketing system for tracking customer interactions and fault analysis;
Identify customers concerns and critical problems based on customer interaction.
Motivational salary package and annual performance bonus;
Private Medical Insurance discounts;
Paid 4 hours leave per month;
Flexible work schedule;
Opportunity to work on shifts;
Weekly fruit day;
Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
Life time learning environment and tools;
Hands-on experience and lab testing;
Great amount of Product Documentation;
Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).
Only suitable candidates will be contacted!
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