Remote Delivery Access Engineer

Employer: Huawei Enterprise Romania GSC
Domain:
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 25.05.2019
    Short company description

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.

    Requirements

     Availability to travel abroad 3 – 6 months per year;
     Familiar with TCP/IP & OSI protocol stack;
     Knowledge of routing protocols (OSPF, BGP, IS-IS) and MPLS VPN, IPV6, BFD;
     Knowledge of switching technologies and protocols (Vlans, STP, PPPOE, DHCP, Qos);
     Knowledge of VOIP technologies and protocols (H248, MGCP, SIP);
     Knowledge of xPON technologies and protocols (GPON/EPON);
     Strong troubleshooting skills (able to analyze debug outputs and packet captures);
     Experience with U2000;
     More than 1 year work experience in system integration or telecommunication will have priority;
     Any of the following languages is considered an advantage: French, Spanish, Italian, German, Polish, Turkish.

    Responsibilities

     Remote delivery for projects, responsible for low level network solution design, review and implementation;
     Responsible for migration design, competitor’s configuration translation or configuration script development for a large diversity of scenarios;
     Remote maintenance including software installation, remote upgrading, configuration change, remote inspection etc.;
     Offer assistance and troubleshooting guidance for field engineers during implementation or maintenance activities;
     Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
     Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
     Performing network upgrades/ updates in accordance with the Change Management process;
     Provide detailed information on how to set up, configure or upgrade Access products and their features;
     Use trouble ticketing system for tracking customer interactions and fault analysis;
     Identify customers concerns and critical problems based on customer interaction.

    Other info

     Motivational salary package and annual performance bonus;
     Gym discounts;
     Private Medical Insurance discounts;
     Paid 4 hours leave per month;
     Flexible work schedule;
     Opportunity to work on shifts;
     Weekly fruit day;
     Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
     Life time learning environment and tools;
     Hands-on experience and lab testing;
     Great amount of Product Documentation;
     Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
     Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
     Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).


    Only suitable candidates will be contacted!





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