Junior Linux System Administrator

Electronic Arts Romania, one of the largest tech companies and video game developers in Romania, brings together talented people from diverse work backgrounds and industries all united by a common passion: inspiring the
world to play. If your dream job is to work with cutting-edge technology on some of the most popular video game franchises in the world, including EA SPORTS FIFA or NHL, then you're in the right place. Level up your learning and career development with some of the most talented industry professionals in the gaming world. We’re a diverse, creative, and collaborative group of people united by our shared vision of excellence. If you have a passion for creative storytelling, knowledge of one or more programming languages, an understanding of animation or design techniques, detailed knowledge of gaming and gaming principles, super-attention to detail, or a background in quality control or assessment, then join us creating the future of gaming.

The next great MCC Junior Systems Administrator
• Has a minimum college degree in Computer Science, Engineering or related field or is very passionate about the IT and gaming industries
• Experience in Network Operations/Engineering with key responsibilities around incident escalation, resolution tracking and resolution reporting
• Experience with troubleshooting on different versions of Linux servers
• Knowledge of Cloud services tools and technology, standard networking, systems and database principles
• Knowledge of Network Operations Center best practices
• Must possess creative problem-solving skills
• Must demonstrate strong quantitative, analytical and conceptual thinking skills
• Must be bright, curious and attentive to current technical trends
• Must work well within a dynamic, time-sensitive environment
• Must be comfortable with communicating in different forms and being able to adjust styles and content to the audience
• Must have a sense of humor and a passion for gaming
• Must be flexible as the position will require shift work to include weekends and holidays
…and, in general, the potential to sweep us off our feet!

What a MCC Junior Systems Administrator does at EA
• Responsible for being the first point of contact for systems related issues
• Triages issues, provides an initial pass at a resolve and assist our internal Tier 3 engineers ensuring that our escalation process and procedures are followed
• Responsible for creation and addition of documentation to our knowledge base and run books for all elements that are monitored by our MCC
• Assists in tracking and providing data for internal group reports that detail the success and utilization of our Mission Control Center, disaster recovery policies and emergency/incident management drills
• Understands the rigorous demands a 24x7 real-time online operational environment requires
• Works with multiple "off the shelf" and custom monitoring tools to evaluate service performance
• Understands the concept of Incident Management, prioritization and impact vs urgency
• Follows on open issues
• Uses both technical and hierarchical escalation methods in order to ensure the successful resolution of incidents within the agreed SLAs
• Follows knowledge base documentation
• Follows processes, procedures and work instructions
• Creates tracking tickets and follows up on open/ongoing issues
• Understands the connection between Incidents and Problem tickets and Change orders
• Notifies MCC members and management of issues identified
• Sends and updates critical communications
• Generates reports related to MCC service and overall health of the service
• Contributes to the cleanup and keeping up-to-date of the processes, procedures and work instructions