Exchange Coordinator

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Angajator: Stefanini Romania
Domeniu:
  • IT Hardware
  • IT Software
    • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
    • Actualizat la: 16.03.2019
    Remote work: On-site
    Scurta descriere a companiei

    Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

    Cerinte

    Good knowledge in MS technologies, windows servers, AD, ADFS
    Technical expertise on MS exchange and Skype4business
    3 – 4 years’ experience

    Responsabilitati

    Ensuring that the customers issue is resolved to their satisfaction by recommending workarounds and/or other fixes
    Troubleshooting for issues that are escalated and resolving tickets assigned
    Coaching SD agents on activities which can be resolved at user level or at L1 level
    Monitoring queue of tickets assigned to partners
    Act as the point of contact with partners for escalation and management of urgent tickets
    Create and Review Knowledge Base articles
    Perform litigation related tasks
    Act as the Swisscom point of contact to create change requests and perform UAT related to changes performed by Swisscom MCC
    Help to automate activities

    SERVICES TO COVER: E-mail, Skype4Business, WebEx

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