Tech Support Level 1 with English & German - Sibiu
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CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies.
We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.
As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability.
We also provide an attractive package (salary, health insurance, performance bonuses, food coupons and other benefits).
Aflati mai multe despre politica de confidențialitate CGS cu privire la prelucrarea datelor dumneavoastra personale : http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
Good organizational skills;
Good interpersonal skills;
Excellent telephone and customer handling skills;
Ability to work under pressure;
Ability to deal professionally with demanding customers;
Ability to learn new products and technologies;
Working knowledge of Microsoft Office (MS Outlook/Excel/Power Point);
Available to work in shifts from Monday to Friday between 08:3 AM-7:00 PM;
Fluent in English and German.
Provide first-level technical support and communicates with the level 2 team in order to escalate some cases;
Provide client support via phone and e-mail.
Uses troubleshooting techniques and tools to identify technical issues;
Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
Because we believe in lifelong learning and professional development we offer:
• Two weeks start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial
• The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS.
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.
• Private medical insurance
• Undetermined contract
• You will be part of a very dynamic industry
• You will excel in your communication and negotiation skills