Tech Support Level 1 with English & German - Sibiu

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

#FriendsWorkingTogether

 Good organizational skills;
 Good interpersonal skills;
 Excellent telephone and customer handling skills;
 Ability to work under pressure;
 Ability to deal professionally with demanding customers;
 Ability to learn new products and technologies;
 Working knowledge of Microsoft Office (MS Outlook/Excel/Power Point);
 Available to work in shifts from Monday to Friday between 08:3 AM-7:00 PM;
 Fluent in English and German.

Provide first-level technical support and communicates with the level 2 team in order to escalate some cases;
Provide client support via phone and e-mail.
Uses troubleshooting techniques and tools to identify technical issues;
Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
The Benefits

Professional Training
Because we believe in lifelong learning and professional development we offer:
• Two weeks start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.


Performance bonuses
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial
• The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS.
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.

Other Benefits:
• Private medical insurance
• Undetermined contract
• You will be part of a very dynamic industry
• You will excel in your communication and negotiation skills