IT Service Desk Consultant

Never stop developing

At Systematic we believe that a line of code created with intelligence and innovation can advance societies, boost businesses, and change lives for the better.

Systematic is an international software company with a Danish-inspired culture specialising in society-critical solutions across healthcare, defence, and library and learning.

When you join us, you become part of a worldwide community of dedicated colleagues. People driven by passion and the opportunity to truly make a difference – where it matters the most.

The job

Due to business growth and internationalisation, Systematic IT is looking to expand our service desk function. Systematic has ambitious plans to replace to transform our internal IT Service Desk. Working as a member of our IT team, the successful applicant will play a significant role in this transformation.

Your role will be to support our colleagues who require support with their equipment, desktop, telephony and business applications or have service requests that need to be fulfilled. You will be part of the team developing our online service catalogue and self-service capabilities.

This is an ideal opportunity to make a significant difference in your daily work and be part of an international environment. You will be joining the Business Application and Support team which consists of 14 people, based in Aarhus, Denmark and Bucharest, Romania. This team has responsibility for our internal development tool suite, customer facing ITSM solution, business applications and internal IT Service Desk.

The main tasks

- Level 1 and 2 technical support
- Service request fulfilment
- Maintaining the service catalogue
- Writing knowledge articles and FAQs

The candidate will be expected to be on call for one week per month for critical issues until 22:00 on weekdays and from 09:00 to 16:00 during weekends. This will be subject to financial compensation.

Candidate profile

Degree in computer science, engineering, or similar
Microsoft Office and operating system
Support of IT infrastructure knowledge
Business application support experience preferred
Able to write clear user FAQs and instructions
Experience with ITSM tool
Minimum of 3 years’ experience. The candidate is expected to deliver from day 1.

Personal competencies

Customer and service-minded
Great communicator
A focus on quality and continuous improvement
Self-motivated and self-driven
You have experience from bigger organizations
You have the ability to prioritize and focus on the most important tasks
You fully accept responsibility for own work
You take pride in your work
Good natured, able to work well with people, very willing to support a colleague, share knowledge or ask for advice
Inquisitive, you enjoy learning and self-development
You speak and write fluently in English


We offer

An open-minded working environment, where we have focus on our employees and their wellbeing. Systematic in Romania is a rapidly growing company, which means that we are developing and changing.

Above that, we offer you

• A challenging position, room for own initiative and personal growth

• Flexible benefit program (you can mix you benefits choosing from different kind of Services on a very dynamic platform) – Benefits Online

• Private medical insurance

• Project specific training

• Flexible working hours



Location: Bucharest, Rumania

Travel: Travel to the Danish headquarters in Aarhus can be expected for training.