IT Service Desk Consultant

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Employer: Systematic
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 29.03.2019
    Short company description

    Since we wrote our first line of code in 1985, privately owned Systematic A/S has grown to an international software house with more than 900 colleagues with 27 different nationalities, spread across offices in 12 countries and with customers all over the world. Our goal is simple: to improve the world with exceptional software.

    We deliver software and system solutions for customers within the public sector, the health sector, the defence, the police, the financial sector and the service sector and there are more thanusers’ worldwide. We work on a fundament of trust, where we have freedom and responsibility for making decisions in our everyday lives.

    We are dedicated to making a difference and dare to challenge technology, each other and ourselves. As a new employee at Systematic, helpful colleagues welcome you, and you can look forward to both a mentor arrangement and all the support you need. Together, we can develop and fulfil your potential and make Systematic even better.

    Requirements

    The job

    Due to business growth and internationalisation, Systematic IT is looking to expand our service desk function. Systematic has ambitious plans to replace to transform our internal IT Service Desk. Working as a member of our IT team, the successful applicant will play a significant role in this transformation.

    Your role will be to support our colleagues who require support with their equipment, desktop, telephony and business applications or have service requests that need to be fulfilled. You will be part of the team developing our online service catalogue and self-service capabilities.

    This is an ideal opportunity to make a significant difference in your daily work and be part of an international environment. You will be joining the Business Application and Support team which consists of 14 people, based in Aarhus, Denmark and Bucharest, Romania. This team has responsibility for our internal development tool suite, customer facing ITSM solution, business applications and internal IT Service Desk.

    Responsibilities

    The main tasks

    - Level 1 and 2 technical support
    - Service request fulfilment
    - Maintaining the service catalogue
    - Writing knowledge articles and FAQs

    The candidate will be expected to be on call for one week per month for critical issues until 22:00 on weekdays and from 09:00 to 16:00 during weekends. This will be subject to financial compensation.

    Other info

    Candidate profile

    Degree in computer science, engineering, or similar
    Microsoft Office and operating system
    Support of IT infrastructure knowledge
    Business application support experience preferred
    Able to write clear user FAQs and instructions
    Experience with ITSM tool
    Minimum of 3 years’ experience. The candidate is expected to deliver from day 1.

    Personal competencies

    Customer and service-minded
    Great communicator
    A focus on quality and continuous improvement
    Self-motivated and self-driven
    You have experience from bigger organizations
    You have the ability to prioritize and focus on the most important tasks
    You fully accept responsibility for own work
    You take pride in your work
    Good natured, able to work well with people, very willing to support a colleague, share knowledge or ask for advice
    Inquisitive, you enjoy learning and self-development
    You speak and write fluently in English


    We offer

    An open-minded working environment, where we have focus on our employees and their wellbeing. Systematic in Romania is a rapidly growing company, which means that we are developing and changing.

    Above that, we offer you

    • A challenging position, room for own initiative and personal growth

    • Flexible benefit program (you can mix you benefits choosing from different kind of Services on a very dynamic platform) – Benefits Online

    • Private medical insurance

    • Project specific training

    • Flexible working hours



    Location: Bucharest, Rumania

    Travel: Travel to the Danish headquarters in Aarhus can be expected for training.