Finance and Accounting Service Delivery Lead

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Requirements:
• University degree
• + 5 years of experience in medium-large team coordination
• Proficiency in English
• Shows good leadership attitude and is able to manage a local team
• Acts to achieve business objectives (costs, revenue, etc.)
• Significant influence in a leading role for one or more projects
• Manage staffing assignments and role changes
• Support recruiting and interviewing potential new team members
• Balance workloads and skill sets across clients to support one-to-many delivery

Key Responsibilities
• Empower resources to work and agree on deliverables, budget, schedule, dependencies, SLAs, scope and other required operating metrics.
• Manage resources to achieve targets and results
• Participate in appropriate internal and external status meetings
• Maintain team's work plan and/or annual plan
• Identify and manage issues and risks and act as an escalation point within the team
• Work with other delivery managers and project managers to ensure Client Service Team/Service Delivery Team deliverables
• Facilitate effective Management Operating System, ensuring timely reviews of process outcomes [(3X3) metrics , KPIs, SLAs ] and improvement/change initiatives
• Manage and develop team competency coverage through cross-training, leadership development and succession planning
• Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts etc.)
• Drive methods adoption and act as an expert on how to cost effectively deliver the Client Service Team's process and/or project requirements and deliverable
• Monitor and analyze client and customer satisfaction
• Identify and implement productivity improvements.
• Identify continuous improvement and productivity improvement opportunities – maximize reuse, minimize redundancy, streamline, drive one-to-many approach etc.
• Maintains business and industry knowledge to guide Customers in strategic delivery decisions

Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more thaeople serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.

We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.