IT Support Manager with German

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Angajator: GABTEO CONSULT
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 15.03.2019
    Scurta descriere a companiei

    O companie formata dintr-o echipa tanara si dinamica, ce ofera servicii de consultanta si recrutare de personal.

    Cerinte

    • Strong German communication skills – Written & Oral;
    • Previous experience in handling a team of 6-10 members comprising of L1 and L2 experience on application support;
    • Good understanding of ITIL process;
    • Strong knowledge and work experience on .Net & MS-SQL/ Informix based applications; Additional experience in Lotus Notes and Java would be a plus;
    • Experience of escalation management;
    • Strong interpersonal and communication skills with customer stakeholders.

    Responsabilitati

    • Provide technical leadership to a team of L1/L2 support resources based in Bucharest, working for a German conglomerate;
    • Contribute to the planning of application releases and configuration changes;
    • Interact with internal team and external vendors to troubleshoot and resolve complex problems;
    • Own all communications and ensure timely and accurate communications to all stakeholders Manage and Own the Problem Management Process;
    • Identify service improvements and raise with service manager;
    • Manage and own the incident/problem management process for the customer and support the end users on Queries, Tickets and Application issues / bugs;
    • Contribute to the planning of application release management and configuration change management process;
    • Identify service improvements opportunities and interface with client managers to improvise on the service delivery and management;
    • Interact with client internal technical teams (L3) and external vendors to troubleshoot and resolve complex application related problems;
    • Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems;
    • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis;
    • Ensure there are robust procedures and processes within the application support function remit.

    Alte informatii

    Benefits:

    • A great office, a friendly atmosphere in a multi-cultural environment. Teambuilding and Christmas party;
    • Wide range of development and training options (including soft skills and language courses). Dedicated buddy training;
    • Bonuses for your results;
    • Employee referral bonuses;
    • Medical coverage for you and a dear one;
    • Meal-tickets, free coffee, pastries, and fruits to keep you energized;
    • Bookster and Benefits Online for you to enjoy your hobbies.