Automation Engineer - Cloud Enablement
Explore Oracle and become our next great hire!
With more than 420,000 customers - including 100 of the Fortune 100 - and with deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems.
Currently counting over 4100 employees in the Bucharest and Iasi offices, Oracle Romania has been prominently listed as one of the „Most Desired Employers” in the local market over the last 6 years, including the top rank for the past 3 years.
Oracle is a key contributor globally to IT education through its Oracle Academy Program. Oracle Academy currently supports 664 institutions and over 52,000 students in Romania. In 2016 we are training 200 teachers in Java Fundamentals and Java Programming.
Beside key administrative functions for customers, partners and Oracle organizations, Romania is also home for core development centers and teams helping customers to realize successful IT projects. To name a few:
Oracle Product Development
Oracle Advanced Customer Support
Oracle Software Support Services
Oracle Sales Consulting Center
Oracle is constantly recruiting for a variety of departments, looking for talented candidates with both technical and non-technical background. The ideal candidate would be the one with high potential and ability to learn and adapt quickly to a fast changing, innovative and demanding environment. If you’re looking for insight into life at Oracle, explore our culture, or want to join the social conversation, check out our Oracle Facebook Community.
Ability to read and basic authoring abilities for Perl, Bash and MySQL
Ability to work in a Linux environment.
Knowledge of network infrastructure technologies – SNMP, TCP/UDP, Netflow
Knowledge of database concepts, preferably experience with Oracle or MySQL databases.
2 years relevant work experience and degree/diploma in computer science or other IT discipline
Experience of supporting Service Assurance products and/or solutions.
Knowledge of Network Monitoring & Management technologies. IT Service Assurance & Automation products including Fault and Performance Monitoring, Event Management, Service Testing and Monitoring, Network Traffic Monitoring & Capacity Management, End User Experience Monitoring, Configuration and Change Management.
Application/Network Performance Monitoring (APM/NPM) a plus.
Experience of Unix/Linux platforms and preferably programming experience in Perl, Shell, Python, Java (preferable) or other languages.
· Strong analytical and problem solving skills
· Mature and self-motivated professional with the ability to work in a fast-paced and constantly changing environment
· Available for off hours and weekend support as necessary
· A focus on customer service / satisfaction with strong interpersonal skills and responsiveness
· Ability to build strong working relationships and work within a global, remote workforce
· Ability to work in a pressured production environment while not compromising on the quality of the service provided
· Ability to drive process improvement to continually improve service and reduce costs
· Work from office location (not a remote position)
· Completes own role largely independently within defined policies and procedures
As part of the Cloud Enablement & Automation – Tooling and Automation team within Oracle’s Global Information Technology organization, you will be responsible for the Operations of IT services to Oracle’s businesses worldwide, these services include the management and support of the internal global tooling infrastructure to enable Enterprise Automation & Service Assurance functions, using both off-the-shelf products and open-source/freeware Tools.
Working as part of a global team, the successful candidate will provide operational support for the suite of tools used to provide Automation, assurance and monitoring to Oracle Global IT providing:
Proactive capabilities - Execution of service health checks, failover testing, compliance and more.
Reactive capabilities - Incidents and change request resolution and escalations. Vendor engagement (TAC).
Monitoring – Event pickup and triage, Hotline.
Maintenance of applications, reaction to failures, liaise with engineers and suppliers as necessary. Escalate client problems according to established procedures. Recommend enhancements to the network infrastructure and enhance proactive network management tool set. Troubleshoot problems through to resolution, occasionally with guidance from more experienced staff, depending on complexity. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in line with existing procedures and practices. Provide on-call support services as needed.