Senior IT Analyst
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With more than 200,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.A global leader in consulting, techology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion.Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieveinnovation and competitiveness.A deeply multicultural organzation, Capgemini has developed its own way of working, the Collaborative Business Center™, and draws on Rightshore®, its worldwide delivery model.Cerinte
Proficient in English (written and spoken);
Excellent verbal and written communication skills;
Good relational and practical sense;
Flexible, well-motivated team player, ability to work under pressure;
Studies in computer sciences or an IT related field would be a plus.
Technical skills (core):
Good knowledge and experience on the main Microsoft products and technologies:Internet Explorer: configuration & parameters;
Outlook/Exchange Server; MS Office Suites;
Good knowledge and skills on security aspects and tools (Firewall, Antivirus);
Good skills and experience on diagnostic methods for troubleshooting efficiency;
Knowledge of: Active Directory services, messaging service, remote access services, networking.
POSITION PURPOSE AND SCOPE OF WORK:
Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported;
Taking hot calls from 1st line incident handlers when advanced troubleshooting is required;
Apply business and technical knowledge to meet resolution targets;
Prepare training materials, scripts and organize/hold training process for new agents;
Providing support and training for first line analysts;
Acting as first point of escalation for the service desk in respect of technical support;
Participate in technically demanding KG/ KT sessions on the Desk;
Active Directory Management – Computer, User, Groups, ACL;
Exchange Management Console – Mailboxes, DLs
Network connectivity troubleshooting;
VPN Connectivity Troubleshooting;
Remote Access User Management and Troubleshooting;
Laptop/ Desktop Performance issues troubleshooting.
Private Health insurance (you can choose between a list of providers)
Trainings and certifications reimbursed by Capgemini
7card gym subscription discount
Teambuilding events, Christmas vouchers & goodies for each Annual Holiday
Opportunity to evolve after minimum 12 months based on your performance