Global Operations Specialist
At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
(Knowledge, skills, experience)
Bachelor’s /graduate degree
Fluency in written and spoken English
Follows established guidelines and interprets policies
Problem solving skills
Knowledge of GO business processes
Attention to quality
Flexibility, fast learner, very well organized person, able to meet strict deadlines
High level of professional competence
Ability to work across multiple time zones, regions and flexibility in work schedule
Advanced SAP/CSIF /SFDC background as well as CO NBQ and MCCO (Multinational Country Contracts Operations) processes
Understanding of multinational/global customers specifics (billing model, approvals)
Advanced Communication skills
Ability to manage documentation, process updates
Data consolidation, metrics ability
1-2 years in Contract operations environment and good understanding of the Contractual processes & capabilities
Good communication skills with ability to deliver messages clearly (verbal, written and presentation) to internal and external peers
Pro-actively identifying training opportunities
Continuous development through relevant assignments
Responding constructively to others' ideas and suggestions
Actively seeking new ways of working to improve productivity
Speedy and effective resolution of customer issues and complaints
Taking personal responsibility for the quality and content of your work
Demonstrates Global & Cultural Awareness & Mindset
Strong team player
Personal and professional independence
Ability to structure and apply basic organizational skills to manage daily operational issues
Customer focus, client understanding
The Operations lead resource is responsible for:
Managing operational requests based on all OEM& Indirect Channel processes (registration, quoting)
Engaging within the regions or GEO and also outside the assigned regions, with other functions and organizations to resolve issues as they relate to OEM &Indirect Channel Operations.
Escalation management for customer’s escalations.
Ability to follow/understand rules of engagement and feed all tools and trackers as expected
Proactively addressing any process inconsistency / improvement topics during team meetings
Monitoring generic and individual mailboxes according to the established operational discipline.
Ability to support on all the activities under the GDC when applicable
Work together with the process leads to continuously improve the OEM &Indirect Channel processes (Evaluate knowledge gaps and associated steps to close them – identify subjects for improvements)
Willingness to develop within role through extra activities
Support the team in managing activities on top of the primary focus in order to meet business needs