Global Operations Specialist

Angajator: Hewlett Packard Enterprise
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.02.2019
    Scurta descriere a companiei

    At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
    Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

    Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

    Cerinte

    JOB REQUIREMENTS:

    (Knowledge, skills, experience)

    Bachelor’s /graduate degree
    Fluency in written and spoken English
    Follows established guidelines and interprets policies
    Active Listening
    Analytical Skills
    Questioning skills
    Problem solving skills
    Knowledge of GO business processes
    Technical knowledge
    Adaptability skills
    Attention to quality
    Multitasking
    Flexibility, fast learner, very well organized person, able to meet strict deadlines
    High level of professional competence
    Ability to work across multiple time zones, regions and flexibility in work schedule
    Advanced SAP/CSIF /SFDC background as well as CO NBQ and MCCO (Multinational Country Contracts Operations) processes
    Understanding of multinational/global customers specifics (billing model, approvals)
    Advanced Communication skills
    Ability to manage documentation, process updates
    Data consolidation, metrics ability
    COMPETENCY REQUIREMENTS:

    1-2 years in Contract operations environment and good understanding of the Contractual processes & capabilities
    Good communication skills with ability to deliver messages clearly (verbal, written and presentation) to internal and external peers
    Facilitation skills
    Pro-actively identifying training opportunities
    Continuous development through relevant assignments
    Responding constructively to others' ideas and suggestions
    Actively seeking new ways of working to improve productivity
    Team Spirit
    Embracing change
    Speedy and effective resolution of customer issues and complaints
    Taking personal responsibility for the quality and content of your work
    Demonstrates Global & Cultural Awareness & Mindset
    Strong team player
    Personal and professional independence
    Proactive thinking
    Ability to structure and apply basic organizational skills to manage daily operational issues
    Customer focus, client understanding

    Responsabilitati

    The Operations lead resource is responsible for:

    Managing operational requests based on all OEM& Indirect Channel processes (registration, quoting)
    Engaging within the regions or GEO and also outside the assigned regions, with other functions and organizations to resolve issues as they relate to OEM &Indirect Channel Operations.
    Escalation management for customer’s escalations.
    Ability to follow/understand rules of engagement and feed all tools and trackers as expected
    Proactively addressing any process inconsistency / improvement topics during team meetings
    Monitoring generic and individual mailboxes according to the established operational discipline.
    Ability to support on all the activities under the GDC when applicable
    Work together with the process leads to continuously improve the OEM &Indirect Channel processes (Evaluate knowledge gaps and associated steps to close them – identify subjects for improvements)
    Willingness to develop within role through extra activities
    Support the team in managing activities on top of the primary focus in order to meet business needs