Technical support engineer L1

VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

• Good knowledge in Windows and Linux configuration;
• Basic PowerShell and SQL scripting knowledge;
• Basic understanding of software development lifecycle;
• Proven judgment to evaluate importance and impact of bugs;
• Experience working with ticketing systems;
• Experience working in a technical support environment,
• Availability for a flexible working schedule, including weekends;
• Autonomous, resourceful and proactive behavior;
• Fast learner, team player and high organizational skills;
• Strong written and verbal English skills.

• Follows the internal incident management procedures and processes;
• Process tickets from internal or external clients;
• Identifies and troubleshoots software, hardware, configuration and connectivity issues in the system;
• Installs and configures applications;
• Debug system issues parsing OS and application logs;
• Contribute to knowledge base articles if needed;
• Is aware of the project KPI’s and contributes in fulfilling them;
• Shares knowledge and offer support to other colleagues;
• Reports any application bugs to the Technical Team Lead;
• Configure and debug Linux cronjobs;
• Delivers additional tasks, as requested by the direct superiors.