OSS Engineer

Employer: Altran Romania
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: > 5 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 18.02.2019
    Short company description

    Altran Romania is a branch of Altran Group. It focuses mainly in the field of industrial and embedded software development. Furthermore, the company delivers IT & management services for ICT infrastructures.

    Requirements

    Mission or Purpose of the OSS Engineer

    Plans and executes technical tasks according to existing processes and instructions. Is a senior engineer responsible to perform Systems & Network Troubleshooting, trouble ticket Update, Follow-up, Escalation and Resolution.

    Team is organized as a NOC working in close connection with the customer and acting as their point of contact, has a reactive and proactive role. Availability to work BH with on-call support outside BH on a ROTA system

    Desired Skills & Experience:

    • Preferred MsC diploma in technical domain
    • French minimum level A2
    • Basic telecom knowledge
    • Knowledge of installation/configuration/administration of Unix/Linux and Windows systems
    • Know-how of database administration and maintenance (Oracle, Sybase)
    • Know-how of virtual environments
    • Knowledge of the most common network protocols
    • Ability to work temporally in non-standard hours, night and weekends including on-call schedule by rotation
    • Ability to travel 10% of time for trainings, knowledge transfer
    • Ability to troubleshoot and manage complex issues and work with FE counterparts in solving the issues
    • Very good communication and presentation skills
    • English skills at upper intermediate level
    • Process oriented
    • Analytical skills
    • Teamwork attitude in global, multicultural environment

    Responsibilities

    Responsibilities:

    • Answer in time to all requests related to incidents that require expertise and support
    • Provide support to Level 1 team
    • Proactively analyses incidents and propose preventive actions and network changes
    • Knowledge transfer to Level 1 team and support of continuous improvement
    • Responsible of the Change Management process and actions
    • Escalation to vendors, follow up and execution of changes suggested for solutions and closure of incidents
    • Create RCA reports and documents with “lessons learned” when requested by either Nokia or the customer
    • The OSS engineers act as Admin for Tools concerning the accounts of the team