OSS Engineer
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Employer: | Altran Romania |
Domain: |
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Job type: | full-time |
Job level: | peste 5 years of experience |
Location: |
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Updated at: | 09.05.2019 |
Remote work: | On-site |
Altran Romania is a branch of Altran Group. It focuses mainly in the field of industrial and embedded software development. Furthermore, the company delivers IT & management services for ICT infrastructures.
Requirements
Mission or Purpose of the OSS Engineer
Plans and executes technical tasks according to existing processes and instructions. Is a senior engineer responsible to perform Systems & Network Troubleshooting, trouble ticket Update, Follow-up, Escalation and Resolution.
Team is organized as a NOC working in close connection with the customer and acting as their point of contact, has a reactive and proactive role. Availability to work BH with on-call support outside BH on a ROTA system
Desired Skills & Experience:
• Preferred MsC diploma in technical domain
• French minimum level A2
• Basic telecom knowledge
• Knowledge of installation/configuration/administration of Unix/Linux and Windows systems
• Know-how of database administration and maintenance (Oracle, Sybase)
• Know-how of virtual environments
• Knowledge of the most common network protocols
• Ability to work temporally in non-standard hours, night and weekends including on-call schedule by rotation
• Ability to travel 10% of time for trainings, knowledge transfer
• Ability to troubleshoot and manage complex issues and work with FE counterparts in solving the issues
• Very good communication and presentation skills
• English skills at upper intermediate level
• Process oriented
• Analytical skills
• Teamwork attitude in global, multicultural environment
Responsibilities:
• Answer in time to all requests related to incidents that require expertise and support
• Provide support to Level 1 team
• Proactively analyses incidents and propose preventive actions and network changes
• Knowledge transfer to Level 1 team and support of continuous improvement
• Responsible of the Change Management process and actions
• Escalation to vendors, follow up and execution of changes suggested for solutions and closure of incidents
• Create RCA reports and documents with “lessons learned” when requested by either Nokia or the customer
• The OSS engineers act as Admin for Tools concerning the accounts of the team
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