TX NOC Coordinator

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Employer: Altran Romania
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: Manager
    Location:
  • Timisoara
  • nationwide
    Updated at: 09.05.2019
    Short company description

    Altran Romania is a branch of Altran Group. It focuses mainly in the field of industrial and embedded software development. Furthermore, the company delivers IT & management services for ICT infrastructures.

    Requirements

    Mission or Purpose of the TX NOC Coordinator

    This role is for a Technical Coordinator in the Operations Assurance and Readiness team of Managed Services (NOC). It includes direct responsibility for monitoring and maintaining a multi-vendor, multi-technology transmission network operations facility (NOC) utilizing SDH, Ethernet and ATM.

    Candidate will have extensive knowledge in monitoring network performance and a highly-developed sensitivity for analysing performance critical events, identifying timely alternatives and solutions to address those events, and driving methods for the implementation of those solutions that results in seamless service delivery to the customer.

    Desired Skills & Experience:

    • MsC diploma in technical domain
    • A minimum of 5 years in technical support for Network Services with direct experience in facing technical clients;
    • A reputation for self-motivation, integrity, cultural sensitivity, strong interpersonal skills and written communication skills;
    • Ability to abstract complex and detailed technical items and present to senior management;
    • Able to develop and improve existing working procedures and processes
    • Product knowledge (as a plus):
    o SDH Nokia (including Lucent, Alcatel, TRT), Sagem (including Marconi SAT)
    o Ethernet Actelis
    o ATM Nokia (Alcatel)
    • Very good communication and presentation skills
    • French minimum level A2
    • English skills at upper intermediate level

    Responsibilities

    Responsibilities:

    • Support planning and resource allocation
    • Coordinate activities and trainings
    • Support reporting, timesheet filling, mandatory activities
    • Proactively involved in achieving SLAs and KPIs
    • Answer in time to all requests related to incidents that require expertise and support
    • Escalation to vendors, follow up and execution of changes suggested for solutions and closure of incidents
    • Review RCA reports and documents with “lessons learned” when requested by either Nokia or the customer