Alarm Monitoring Engineer

Altran Romania is a branch of Altran Group. It focuses mainly in the field of industrial and embedded software development. Furthermore, the company delivers IT & management services for ICT infrastructures.

Mission or Purpose of the Alarm Monitoring Engineer

Plans and executes technical tasks according to existing processes and instructions. Is a technician/engineer responsible to perform the alarm monitoring and 1st level of troubleshooting, trouble ticket E2E (create, update, follow-up, close), lock/unlock NEs, network status, Mails requests (answer, distribution to right teams).

Team is organized as a NOC working in close connection with the customer and acting as their point of contact, has a reactive and proactive role. Should be comfortable for 24 * 7 shifts.

Desired Skills & Experience:

• Preferred MsC diploma in technical domain
• French minimum level B1
• English skills at upper intermediate level
• Process oriented
• Availability to work Shifts, Nights, Weekends
• Network Management experience minimum 1 year, Transmission Knowledge (as a plus)
• Product knowledge (as a plus):
o SDH Nokia (including Lucent, Alcatel, TRT), Sagem (including Marconi SAT)
o Ethernet Actelis
o ATM Nokia (Alcatel)
• Office tools (outlook, word, excel skills) , ticketing tools experience
• Ability to learn
• Analytical skills
• Communication skills
• Teamwork attitude in global, multicultural environment

Responsibilities:

• Open/receive tickets
• Isolate and diagnose faults
• Supporting and driving field technicians (from Orange or other subcontractors)
• Escalate tickets to correct entities like Level 2 or equipment vendor in order to reach resolution, according to Orange’s documentation
• Constantly notifies Orange the status and final resolution if incidents
• Identify tickets that have a risk of exceeding SLAs and communicate status
• Provide analysis and trends, launch corrective actions in order to avoid recurring incidents and minimize future problems and network availability
• Create and implement Change Requests in accordance with process documents
• Analysis and RCA reports