Alarm Monitoring Engineer

Employer: Altran Romania
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 19.04.2019
    Short company description

    Altran Romania is a branch of Altran Group. It focuses mainly in the field of industrial and embedded software development. Furthermore, the company delivers IT & management services for ICT infrastructures.

    Requirements

    Mission or Purpose of the Alarm Monitoring Engineer

    Plans and executes technical tasks according to existing processes and instructions. Is a technician/engineer responsible to perform the alarm monitoring and 1st level of troubleshooting, trouble ticket E2E (create, update, follow-up, close), lock/unlock NEs, network status, Mails requests (answer, distribution to right teams).

    Team is organized as a NOC working in close connection with the customer and acting as their point of contact, has a reactive and proactive role. Should be comfortable for 24 * 7 shifts.

    Desired Skills & Experience:

    • Preferred MsC diploma in technical domain
    • French minimum level B1
    • English skills at upper intermediate level
    • Process oriented
    • Availability to work Shifts, Nights, Weekends
    • Network Management experience minimum 1 year, Transmission Knowledge (as a plus)
    • Product knowledge (as a plus):
    o SDH Nokia (including Lucent, Alcatel, TRT), Sagem (including Marconi SAT)
    o Ethernet Actelis
    o ATM Nokia (Alcatel)
    • Office tools (outlook, word, excel skills) , ticketing tools experience
    • Ability to learn
    • Analytical skills
    • Communication skills
    • Teamwork attitude in global, multicultural environment

    Responsibilities

    Responsibilities:

    • Open/receive tickets
    • Isolate and diagnose faults
    • Supporting and driving field technicians (from Orange or other subcontractors)
    • Escalate tickets to correct entities like Level 2 or equipment vendor in order to reach resolution, according to Orange’s documentation
    • Constantly notifies Orange the status and final resolution if incidents
    • Identify tickets that have a risk of exceeding SLAs and communicate status
    • Provide analysis and trends, launch corrective actions in order to avoid recurring incidents and minimize future problems and network availability
    • Create and implement Change Requests in accordance with process documents
    • Analysis and RCA reports