Client Service Professional

Employer: GfK Romania
Domain:
  • Marketing
  • Public Relations
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.02.2019
    Short company description

    Our world is changing fast. Consumers, users, and buyers are calling the shots. New things become possible every second. And more complicated, too. Our clients are businesses around the globe. To make the best possible decisions every day, they need to really know what is going on, now and in the future. We don't have a crystal ball, either. But we love data and science and we understand how to connect the two. We care about attention to detail and accuracy. We are digital engineers who build world-class research, powered by high technology. Because people who know best lead the way.

    This is why GfK means Growth from Knowledge.


    Lumea noastră se schimbă repede. Consumatorii, utilizatorii și cumpărătorii folosesc tot ceea ce este nou pe piata. Lucrurile noi devin posibile în fiecare secundă si fiecare secunda devine mai complicată.
    Clienții noștri sunt companii din întreaga lume si pentru a lua cele mai bune decizii în fiecare zi trebuie să știe cu adevărat ce se întâmplă, acum și în viitor. Nu avem o bol de cristal dar ne plac datele și știința și înțelegem cum sa facem legatura intre cele doua. Ne pasă de atenția acordată detaliilor și preciziei. Suntem ingineri digitali care construiesc cercetări de nivel mondial, bazate pe tehnologii de vârf.

    GfK înseamnă Growth from Knowledge / crestere prin cunoastere, iar noi, oamenii din GfK, ajutam clientii sa se dezvolte.

    Requirements

    GfK together with Kantar created a joint-venture in order to create a World Wide Panel. We @ Europanel, have purchase panels covering 450,000 households representing 3 billion individuals. We provide empirical, continuous data on consumer buying behaviour enabling clients to understand their consumer, reveal the why behind the what, guide strategic decisions, manage clients brand portfolio, grow clients business. Be a part of our team! You will assist clients from request to report delivery & recommendations.

    You should have:

    Excellent skills in MS Office (Excel, PowerPoint, Word, One note)
    Excellent usage of tools
    Planning & Reporting
    Very good level of English (for both oral and written communication)
    Willing to learn new programs and software
    Able to manage multiple tasks simultaneously
    Keen attention to detail
    Able to work in virtual multicultural environment
    Team-player mentality

    Responsibilities

    … ‘cause you’ll:

    Take responsability for data requests into projects and presentations – Data extractions, charting and commenting (basic analysis)
    Work closely with regional and local CS contacts to ensure Client requests / reports deadlines are respected and applied consistently
    Follow project timetables and ensure data deliveries to client and client service
    Maintain up to date project tracking
    Efficient request production – keep the management team/key stakeholders updated on the project progress/issues
    Sharing best practise amongst CS team and wider client service group
    Displays keen interest in new analyses, Client Service and Client business needs
    nteract with CS/clients in a professional manner
    Accurately answer question and address client concerns