Support Specialist with German
InCrys is a provider of complete Technology and Consulting Services, founded in 2000. Headquartered in Bucharest, Romania, with offices in London and Rotterdam, we deliver Testing, Application Development Outsourcing, Remote Server Administration, Business Analytics and Optimization (BAO) and Software Packaging services to clients in Western Europe, USA and Canada.
A result of the many certifications held by our specialists, our acknowledgment in 2010 as IBM Premier Business Partner is one of the accomplishments that guarantee our status as trusted Software Solutions provider. We have become a leading offshore outsourcing provider by consolidating on our employees’ extensive work experience, knowledge of state-of-the-art technologies, and excellent language skills.
Our focus on employee training and continuous development lead to a record-setting attrition-rate, of only 6% in 2013.
InCrys is now undergoing an active recruitment process, and we’re especially in need of software development specialists, infrastructure specialists and testers. We have approximately 300 professionals involved in complex software outsourcing projects, and we aim to significantly expand our team by at least 20% by the end of this year.
For further information please visit www.incrys.com
• Availability to work in shifts : Monday to Friday, from 8 am to 11pm (2 shifts by rotation), Saturday from 9 am to 6 pm
• Working with internal and client provided ticketing system
• Creation, modification and deletion of Call Center agents in coordination corresponding centers
• Ticket documentation for any tool provided internally or by the Customer
• Update database for any task and activity required
• Client interaction and 3rd Party Interaction
• Fluency in spoken and written both German and English
• Technical background Very good problem solving skills
• Very good analytical skills
• Ability to perform under pressure
• Fast learner
• Great communication skills
• Skills, Knowledge & Experience
• Basic IT knowledge
• Strong communication and teamwork skills
• Ability to learn and apply new methodologies in a distributed environment
• Ability to solve problems quickly and completely
• Motivating salary
• Stimulating working environment
• Medical insurance
• Annual team building
• Opportunities to learn and grow your skills
• Gym membership discount
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