Senior Customer Support Agent - working in shifts
Located in the bustling city of Bucharest,
Blue Chameleon Tech is a hub of international marketing and tech enterprise.
-Professional use of the English language;
-Great communication skills, flexible and reliable;
-Good computer skills and multitasking abilities;
-Able to handle stressful situations;
-Able to work on shifting schedules (morning, mid and night shifts);
-Able to work as part of a team.
-Organizes and monitorizes the activity of the allocated shift;
-Provides excellent customer service assistance to casino clients via chat and email;
-Answers inquiries by clarifying desired information; researching, locating, and providing information;
-Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;
-Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments;
-Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
-Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern;
-Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA);
-Communicates with management about errors with system/website issues;
-Performs other duties as assigned;
-Will be directly reporting to the Department Manager.