Senior Customer Support Agent - working in shifts

Employer: Blue Chameleon Tech
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.09.2020
    Short company description

    Located in the bustling city of Bucharest,
    Blue Chameleon Tech is a hub of international marketing and tech enterprise.

    Requirements

    -Professional use of the English language;

    -Great communication skills, flexible and reliable;

    -Good computer skills and multitasking abilities;

    -Able to handle stressful situations;

    -Able to work on shifting schedules (morning, mid and night shifts);

    -Able to work as part of a team.

    Responsibilities

    -Organizes and monitorizes the activity of the allocated shift;

    -Provides excellent customer service assistance to casino clients via chat and email;

    -Answers inquiries by clarifying desired information; researching, locating, and providing information;

    -Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;

    -Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments;

    -Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;

    -Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern;

    -Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA);

    -Communicates with management about errors with system/website issues;

    -Performs other duties as assigned;

    -Will be directly reporting to the Department Manager.