Senior Customer Support Agent - working in shifts

Located in the bustling city of Bucharest,
Blue Chameleon Tech is a hub of international marketing and tech enterprise.

-Professional use of the English language;

-Great communication skills, flexible and reliable;

-Good computer skills and multitasking abilities;

-Able to handle stressful situations;

-Able to work on shifting schedules (morning, mid and night shifts);

-Able to work as part of a team.

-Organizes and monitorizes the activity of the allocated shift;

-Provides excellent customer service assistance to casino clients via chat and email;

-Answers inquiries by clarifying desired information; researching, locating, and providing information;

-Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;

-Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments;

-Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;

-Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern;

-Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA);

-Communicates with management about errors with system/website issues;

-Performs other duties as assigned;

-Will be directly reporting to the Department Manager.