OTC Team Leader Cash and Billing
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GBS (Global Business Services) provides financial, human resources, audit and IT services to the British American Tobacco entities. Our category expertise, large capabilities and international operation makes us a unique business partner who excels in financial leadership and, therefore, offers great shareholder value for BAT.
If you have financial or HR areas background; you thrive when faced with a challenge and you are highly motivated; you want to develop your career in an organisation that will not only recognise the unique attributes you bring but will support your development and reward your contribution,
visit our website @ www.bat-careers.com
We are looking for candidates that are:
Able to coach, engage and develop team members
Flexible, open-minded and willing to grow as a leader
Experienced in planning & coordinating activities
Able to meet deadlines and work well under pressure
Great at communicating, building relationships and selling his ideas to others
Capable of driving change
English speaker, business level as a minimum
Knowledgeable of the Order to Cash processes and accounting principles (is an advantage).
As an Order to Cash Team Leader you will be responsible for:
Effective and timely delivery of Order to Cash services to internal & external customers according to agreed procedures and SLAs
Ensuring key performance indicators are monitored and reported monthly and within agreed deadlines, identifying root causes for low performance and putting in place remediation actions if necessary
Setting objectives and conducting team members’ performance evaluation and review
Monitoring resource allocation and utilization to ensure a balanced workload for your team
ffering support & being involved in the migration of specific activities from end markets to OTC GBS
Initiating and leading specific OTC continuous improvement actions/projects
oarding and training of new joiners and ensuring a strong knowledge management framework within the team
Coaching team members and creating individual development plans to improve the skills and knowledge required to perform their job effectively
Building a positive balanced working place and motivating team members
Maintaining a close relationship with the end markets/customers and proactively identifying and solving any potential issues that may arise.
Maintain a healthy control environment by ensuring adherence to the Sox framework and internal controls.
We offer the opportunity to:
Be part of the team who will build the future of the Order to Cash process in BAT
Take your people management skills to the next level in a friendly and enthusiastic environment
Develop your career in a multinational environment;
Grow through various training programs based on your needs.