Service and Technical Officer with English

Employer: Accenture
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Ilfov
  • nationwide
    Updated at: 15.02.2019
    Short company description

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world!

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

    With over 3000 skilled professionals in Romania, Accenture provides top-quality services from Bucharest, Timisoara, Cluj Napoca, Targu Mures, Iasi and Brasov, for companies operating in a broad range of industries such as: banking and insurance, telecommunications, automotive, FMCG, energy and resources.

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our Romania headquarter office is located in Bucharest, in Westgate Office Park, and we deliver services to our clients from the following offices: Brasov, Cluj, Tg. Mures, Timisoara, Iasi.

    Find the latest news and information about our offices and get in touch with us on our Facebook Page - Accenture in Romania or on our website - accenture.ro/cariere.

    Requirements

    If you have a natural passion for gadgets and society,
    If you are open to variety,
    If you have some analytical know-how,
    You are the perfect one, here and now!
    The English skills are also a must,
    Being a professional and being focused.
    You’ll have trainings on your activity,
    So, it’s nice to bring your productivity.
    If you say yes to these below,
    Then it's a yes from us as well:

    o Excellent written & verbal communication skills in English (advanced);
    o Meticulous, with superb listening skills and an eye for detail;
    o Motivated to meet expected levels of performance;
    o Resilient, with the confidence to overcome challenges and learn from each new experience;
    o Able to communicate clearly and calmly, letting your personality shine through;
    o Flexible to meet customer and business demands;
    o Work as part of a team supporting and coaching peers;
    o Ability to multi task and navigate through multiple systems;
    o Excellent verbal and written communication;
    o Learn & share knowledge;
    o Confident and credible with the ability to articulate in a clear and concise manner;
    o Ability to deploy change effectively retaining all information provided;
    o Self-motivated through delivering excellent customer service;
    o Can sustain a world class performance when in demand;
    o Willingness to work on a shifting schedule as needed (10:00 - 23:00 ; 16:00 - 5:00).

    Responsibilities

    • Provide world class customer service to both new and existing client’s customers;
    • Provide technical support to customers and engineers;
    • Continual learning of client’s products as they grow and change;
    • Complete diagnostics to identify and resolve customer and engineer faults;
    • Deliver against expected levels of performance;
    • Identify and support vulnerable customers;
    • Follow company processes and procedures to ensure the best outcome for our customers;
    • Use a variety of systems to manage customer journey and experience;
    • View customer complaints as a priority and see through to a resolution rapidly;

    In terms of benefits you must know,
    We thought a lot about your growth:

    o Professional growth opportunities that recognize individual contributions and performance;
    o Friendly work environment, being surrounded by professional colleagues;
    o Opportunity to practice English with native speakers;
    o An experienced Career Counselor to guide you and check on your progress;
    o Extensive training through a variety of methods – online, classroom, etc;
    o Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
    o Interesting and challenging work for the world’s leading companies – our clients;
    o A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.
    o Attractive and thorough benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription.