Training Delivery Specialist with English

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Provide course and learner feedback to key stakeholders will be
one of the tasks you’ll do primarily.
Except that, you’ll have to deliver some high-quality lecture,
Using a bunch of diverse structure.
Down there is a list, you see,
The ideal candidate as we think must be:

Excellent written & verbal communication skills in English (advanced);
Strong background in contact center/call center (good to have) environment;
Strong leadership and motivational skills;
Highly organized and detail-oriented;
Good working knowledge of learning principles;
Good presentation skills;
Good facilitation skills;
Good working knowledge of training needs analysis;
Good working knowledge on course development;
Strong interpersonal and customer service skills;
Good working knowledge of the contact center and customer service operations;
Good problem solving and decision-making skills;
Willingness to work on a shifting schedule as needed (10:00 - 19:00 ; 16:00 - 1:00)

Key Responsibilities:

Demonstrate specialist knowledge in assigned curricula areas;
Regularly provide feedback on content and recommend improvement of courseware;
Set-up and break-down classroom environment including course specified lab equipment;
Provide input during course development as Subject Matter Expert (SME);
Achieve and maintain industry certifications in area of specialty mandatory where appropriate;
Maintain expertise through field experience as needed;
Conduct assessments as per Service Level Agreements (SLA) and administer pre- and post-training exams/tests as required;
Act as mentor in obtaining certifications and in overall quality improvement;
May provide pre-sales guidance and support to customers and/or internal team on appropriate training content and duration for training audiences, as needed;
May lead or support training on new content or product/course launch initiatives;
Support supervisor for in-depth content related questions in solution area.

In terms of benefits you must know,
We thought a lot about your growth:

Professional growth opportunities that recognize individual contributions and performance;
Friendly work environment, being surrounded by professional colleagues;
Opportunity to practice English with native speakers;
An experienced Career Counselor to guide you and check on your progress;
Extensive training through a variety of methods – online, classroom, etc;
Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
Interesting and challenging work for the world’s leading companies – our clients;
A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.
Attractive and thorough benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription.