Training Delivery Specialist with English

Angajator: Accenture
Domeniu:
  • Customer support - Client service
  • Educatie - Training
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Ilfov
  • Actualizat la: 18.02.2019
    Scurta descriere a companiei

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world!

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

    With over 3000 skilled professionals in Romania, Accenture provides top-quality services from Bucharest, Timisoara, Cluj Napoca, Targu Mures, Iasi and Brasov, for companies operating in a broad range of industries such as: banking and insurance, telecommunications, automotive, FMCG, energy and resources.

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our Romania headquarter office is located in Bucharest, in Westgate Office Park, and we deliver services to our clients from the following offices: Brasov, Cluj, Tg. Mures, Timisoara, Iasi.

    Find the latest news and information about our offices and get in touch with us on our Facebook Page - Accenture in Romania or on our website - accenture.ro/cariere.

    Cerinte

    Provide course and learner feedback to key stakeholders will be
    one of the tasks you’ll do primarily.
    Except that, you’ll have to deliver some high-quality lecture,
    Using a bunch of diverse structure.
    Down there is a list, you see,
    The ideal candidate as we think must be:

    Excellent written & verbal communication skills in English (advanced);
    Strong background in contact center/call center (good to have) environment;
    Strong leadership and motivational skills;
    Highly organized and detail-oriented;
    Good working knowledge of learning principles;
    Good presentation skills;
    Good facilitation skills;
    Good working knowledge of training needs analysis;
    Good working knowledge on course development;
    Strong interpersonal and customer service skills;
    Good working knowledge of the contact center and customer service operations;
    Good problem solving and decision-making skills;
    Willingness to work on a shifting schedule as needed (10:00 - 23:00 ; 16:00 - 5:00).

    Responsabilitati

    Key Responsibilities:

    Demonstrate specialist knowledge in assigned curricula areas;
    Regularly provide feedback on content and recommend improvement of courseware;
    Set-up and break-down classroom environment including course specified lab equipment;
    Provide input during course development as Subject Matter Expert (SME);
    Achieve and maintain industry certifications in area of specialty mandatory where appropriate;
    Maintain expertise through field experience as needed;
    Conduct assessments as per Service Level Agreements (SLA) and administer pre- and post-training exams/tests as required;
    Act as mentor in obtaining certifications and in overall quality improvement;
    May provide pre-sales guidance and support to customers and/or internal team on appropriate training content and duration for training audiences, as needed;
    May lead or support training on new content or product/course launch initiatives;
    Support supervisor for in-depth content related questions in solution area.

    Alte informatii

    In terms of benefits you must know,
    We thought a lot about your growth:

    Professional growth opportunities that recognize individual contributions and performance;
    Friendly work environment, being surrounded by professional colleagues;
    Opportunity to practice English with native speakers;
    An experienced Career Counselor to guide you and check on your progress;
    Extensive training through a variety of methods – online, classroom, etc;
    Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
    Interesting and challenging work for the world’s leading companies – our clients;
    A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.
    Attractive and thorough benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription.