Enterprise Community Manager

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Employer: Huawei Enterprise Romania GSC
Domain:
  • IT Software
  • Marketing
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 27.02.2019
    Short company description

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.

    Requirements

     Familiar with servers and OS (Windows, Linux, Unix);
     Familiar with forum platforms;
     Advanced written and spoken English skills;
     Keen interest in ITC;
     Technical background is an asset;
     Postgraduate diploma in Communications, Marketing, or Foreign Languages is an asset.

    Responsibilities

     Monitor and support users via discussions on our Enterprise Forums, respond in a timely fashion where appropriate;
     Identify, track, report and help solve their emerging issues by redirecting posts to relevant Huawei engineers;
     Collaborate with other teams in finding swift solutions for the issues reported by users;
     Collaborate with the Community Manager to identify, empower, monitor community contributors in the Huawei Enterprise Community Forum;
     Reinforce and participate in the feedback cycle from customers to the R&D team and back;
     Organize discussion threads by moving misplaced posts, deleting spam, issuing warnings and educating the community to leave their comments in the correct places;
     Review, collect and accurately classify the nature of user-generated content from the Huawei Enterprise Community Forum;
     Provide extensive reports on community activity, by using qualitative and quantitative metrics;
     Create accurate knowledge base articles;
     Copy-write already existent pieces of content.

    Other info

    Offer:

    Motivational salary package and annual performance bonus;
    Gym discounts;
    Private Medical Insurance discounts;
    Paid 4 hours leave per month;
    Flexible work schedule (possibility to work on 8h shifts by rotation);
    Opportunity to work on shifts;
    Weekly fruit day;
    Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    Life time learning environment and tools;
    Hands-on experience and lab testing;
    Great amount of Product Documentation;
    Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
    Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
    Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).




    Only suitable candidates will be contacted!





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