Enterprise Community Manager
Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.
Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.
In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.
Familiar with servers and OS (Windows, Linux, Unix);
Familiar with forum platforms;
Advanced written and spoken English skills;
Keen interest in ITC;
Technical background is an asset;
Postgraduate diploma in Communications, Marketing, or Foreign Languages is an asset.
Monitor and support users via discussions on our Enterprise Forums, respond in a timely fashion where appropriate;
Identify, track, report and help solve their emerging issues by redirecting posts to relevant Huawei engineers;
Collaborate with other teams in finding swift solutions for the issues reported by users;
Collaborate with the Community Manager to identify, empower, monitor community contributors in the Huawei Enterprise Community Forum;
Reinforce and participate in the feedback cycle from customers to the R&D team and back;
Organize discussion threads by moving misplaced posts, deleting spam, issuing warnings and educating the community to leave their comments in the correct places;
Review, collect and accurately classify the nature of user-generated content from the Huawei Enterprise Community Forum;
Provide extensive reports on community activity, by using qualitative and quantitative metrics;
Create accurate knowledge base articles;
Copy-write already existent pieces of content.
Motivational salary package and annual performance bonus;
Private Medical Insurance discounts;
Paid 4 hours leave per month;
Flexible work schedule (possibility to work on 8h shifts by rotation);
Opportunity to work on shifts;
Weekly fruit day;
Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
Life time learning environment and tools;
Hands-on experience and lab testing;
Great amount of Product Documentation;
Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).
Only suitable candidates will be contacted!
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