Enterprise Community Manager
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Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.
Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.
In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.
Familiar with servers and OS (Windows, Linux, Unix);
Familiar with forum platforms;
Advanced written and spoken English skills;
Keen interest in ITC;
Technical background is an asset;
Postgraduate diploma in Communications, Marketing, or Foreign Languages is an asset.
Monitor and support users via discussions on our Enterprise Forums, respond in a timely fashion where appropriate;
Identify, track, report and help solve their emerging issues by redirecting posts to relevant Huawei engineers;
Collaborate with other teams in finding swift solutions for the issues reported by users;
Collaborate with the Community Manager to identify, empower, monitor community contributors in the Huawei Enterprise Community Forum;
Reinforce and participate in the feedback cycle from customers to the R&D team and back;
Organize discussion threads by moving misplaced posts, deleting spam, issuing warnings and educating the community to leave their comments in the correct places;
Review, collect and accurately classify the nature of user-generated content from the Huawei Enterprise Community Forum;
Provide extensive reports on community activity, by using qualitative and quantitative metrics;
Create accurate knowledge base articles;
Copy-write already existent pieces of content.
Motivational salary package and annual performance bonus;
Private Medical Insurance discounts;
Paid 4 hours leave per month;
Flexible work schedule (possibility to work on 8h shifts by rotation);
Opportunity to work on shifts;
Weekly fruit day;
Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
Life time learning environment and tools;
Hands-on experience and lab testing;
Great amount of Product Documentation;
Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).
Only suitable candidates will be contacted!
Candidate Privacy Notice
Please take into consideration that Huawei Enterprise Romania GSC will process your CV data (name, contact details, education, work history, qualifications and skills).
This Personal Data is Processed in order to assess the competency and suitability of candidates applying for employment with Huawei; to make decisions on whether or not to offer employment to any particular candidate; to decide the terms and conditions of any such offer; to record all decision making for internal management and reporting purposes
By applying to this job announcement, you acknowledge and agree with our Data Protection Clause.