Support Analyst

Employer: Certent
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 25.11.2020
    Short company description

    It’s an exceptional market opportunity. Which is why we’re looking for exceptional people to join us. You know, like you.

    Working with Certent is an opportunity to join a global company with a local attitude. We understand it’s a competitive world, and you have lots of options on where to grow your career. So it’s no wonder we strive to create a place where people want to belong, grow and make a real impact on our customers and the industry at large. So if that’s what you’re looking for, here’s some great news; we’re looking for you.

    We're Certent and we value our people.
    Our software and services are used by over 2,400 public, private and pre-IPO customers to administer equity management plans and financial reporting processes.

    Growth is in our DNA. Not only will you have great opportunities to grow with Certent, you’ll be an integral part of our success. Deloitte Technology Fast 500 named Certent as one of the fastest growing technology companies in North America two years in a row, and we've been on the Inc 5000 list of fastest growing private companies for six years.

    You will have access to a suite of perks and benefits that allow you to focus on your work in a relaxed way.


    The Support Analyst is responsible for assisting Certent CDM, C7, DM and FSR customers with troubleshooting technical issues encountered with the Certent products.

    To Be a Good Fit, You:

    Work comfortably with remote, multi-site global teams and work autonomously
    Are highly intelligent, with a humble nature– we value critical thinkers who are open to ideas and feedback
    Look forward to contributing to the team’s success and watching Certent grow
    Are driven to embrace new technologies; hungry to learn; hungry to share; hungry to advance

    Required qualifications:

    Excellent analytical, trouble-shooting, writing, and interpersonal skills, as well as a customer-oriented attitude with the ability to multi-task and work in a team environment.
    Bachelor’s degree in Computer Science or related discipline.
    Fluent oral and written skills in English.

    Desired Qualifications:
    - Knowledge of SQL Server (i.e. able to do admin tasks such as backup/restore, understanding SQL/triggers/stored procedures etc.).
    - Knowledge of Microsoft Windows Server 2003 and above.
    - Knowledge of Microsoft Office Suite 2003 and above, focusing on Word and Excel.
    - Understanding and experience with Microsoft IIS.
    - Knowledge and understanding of networking principles.
    - Knowledge and understanding of programming principles.
    - Experience providing direct support to customers.
    - Understanding and experience with SQL Server Analysis Services or Integration Services.
    - Windows general troubleshooting – understanding Event Viewer logs, Windows
    - Installer errors and logs, using the Registry Editor etc.
    - Hypervisor understanding and basic troubleshooting – App-V, Citrix XenApp, Citrix XenDesktop.
    - Microsoft Active Directory and Domain understanding and basic troubleshooting
    - Basic accounting principles.
    - Other Languages


    - Primary responsibilities include providing solutions to Certent customers via web meetings, telephone and email through troubleshooting, research and investigation, while maintaining constant communication with the customer.
    - Provide assistance to field consultants engaged at customer sites.
    - Developing knowledgebase solutions for use by customers and Certent personnel

    Other info

    At Certent, we take care of people.

    Benefits. We offer a full suite of comprehensive benefit options at affordable rates with multiple plan choices to best fit your needs. We believe healthcare should be affordable so you can concentrate on being your best!