Customer Representative with German and English

...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
also good-looking!...

This is in a nutshell the Lugera team in Romania.

A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”

And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

Everyone who applies for a Lugera job is officially a citizen of our republic!

For our client, a professional expertise center offering a wide range of services, we are looking for a Customer Representative with German and English.

6 months experience in working with German speakers;
Bachelor Degree or equivalent;
Fluent in English and German, both written and spoken;
Advanced PC knowledge (MS Office);
Basic technical understanding (DSL, Router);
Experience in order management or IT Helpdesk is an advantage;
Experience in working in an international environment is an advantage.

Raising tickets in the internal system for issues raised by the customer;
Providing first level support;
Documenting all the processes and procedures as required;
Managing the requests;
Creating the operational efficiency reports;
Documenting and tracking status information in order to prepare projects or operational meetings;
Translating German requests into English.