Service Line Support

Angajator: Vauban
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 31.01.2019
    Scurta descriere a companiei

    Vauban is a great independent Romanian Group with more than 11 years of sustainable and healthy growth. We do focus on innovation, learning, entrepreneurship and capacity to find new solutions. The company figures are +450 consultants, +100 clients, having locations in Romania and France.
    Our teams daily deliver Technology Services as consultancy (missions at clients’ premises), and also from our delivery center (integration & application development in digital and BI, Software as a Service management, Production, security and infrastructure).
    Vauban is also the Romanian partner with Top premium software editors, leader in data governance and security, being responsible to integrate the solutions and to ensure local support.

    Cerinte

    • GFIacity management;
    • Incidents and problems;
    • Service consumption
    • Training and communication documentation
    • Exploitation documentation;
    • French language and written (fluent);
    • English fluent;
    • Virtualization basic concepts knowledge;
    • Motivation and communication skills for easier integration to the existing teams.

    Responsabilitati

    • L3 users' and infrastructure support;
    • Users' incidents support;
    • Infrastructure troubleshooting;
    • Exploitation documentation updates;
    • GFIacity management;
    • Reporting;
    • RSA tokens;
    • Products licensing;
    • Infrastructure GFIacity;
    • Service Line communication management
    • Community animation (key users);
    • Service availability and evolutions;
    • Service KPI reporting.