Knowledge Management Officer
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Vauban is a Romanian Group with more than 11 years of sustainable and healthy growth. We do focus on innovation, learning, entrepreneurship and capacity to find new solutions. The company figures are +450 consultants, +100 clients, having locations in Romania and France.
Our teams daily deliver Technology Services as consultancy (missions at clients’ premises), and also from our delivery center (integration & application development in digital and BI, Software as a Service management, Production, security and infrastructure).
Vauban is also the Romanian partner with Top premium software editors, leader in data governance and security, being responsible to integrate the solutions and to ensure local support.
Strong technical skills and attention to detail
Strong written and verbal communication skills in French & English
Service mindset, user-centered approach
Proficiency in, or experience using Microsoft Office suite
Experience using an ITSM IT ticketing system
Experience with ServiceNow
Experience with Drupal (CRM tool)
Experience with ITIL v3
Responsible for gathering, analyzing, storing and sharing knowledge and information for Support chain.
Maintain a knowledgebase of reference documentation (e.g., for applications supported), resolution information, and similar information.
Participate in gate reviews (Gate 2, 3, PPAR, etc.) for new services to identify potential content for knowledgebase.
Ensure knowledgebase articles are created, kept up to date, and applicable.
Coordinate with all IS actors (PM, ITIL processes, Service Desk, proximity teams, etc.)
Provide metrics and status updates for knowledge management activities through actions progress follow up and report and weekly stand up meeting.
Onboarding in France (6 days per year)