Knowledge Management Officer

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

 IT experience
 Knowledge Management
 Strong technical skills and attention to detail
 Strong written and verbal communication skills in French & English
 Organizational skill,
 Service mindset, user-centered approach
 Proficiency in, or experience using Microsoft Office suite
 Experience using an ITSM IT ticketing system
 Experience with ServiceNow
 Experience with Drupal (CRM tool)
 Experience with ITIL v3

 Responsible for gathering, analyzing, storing and sharing knowledge and information for Support chain.
 Maintain a knowledgebase of reference documentation (e.g., for applications supported), resolution information, and similar information.
 Participate in gate reviews (Gate 2, 3, PPAR, etc.) for new services to identify potential content for knowledgebase.
 Ensure knowledgebase articles are created, kept up to date, and applicable.
 Coordinate with all IS actors (PM, ITIL processes, Service Desk, proximity teams, etc.)
 Provide metrics and status updates for knowledge management activities through actions progress follow up and report and weekly stand up meeting.
 Onboarding in France (6 days per year)