Technical Support with French and English

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Cluj Napoca
  • nationwide
    Updated at: 25.04.2019
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    - Native or near native language proficiency in French language
    - Good command of English language
    - Excellent spoken and written communication abilities
    - Customer orientation and problem-solving abilities
    - Demonstrated analytical skills and attention to details
    - Adaptability and capacity to easily find solutions
    - Proactive attitude
    - Team spirit
    - Good PC operating skills and typing speed
    - Availability for working in shifts
    - Passionate about technology

    Responsibilities

    - Processing and resolving technical queries collaborating with internal and external service departments
    - Providing individual technical support for business customers, troubleshooting and error resolution
    - Case ownership. Central contact person for the customer, up to the final closure of the ticket
    - Gathering all relevant information, investigating errors, using troubleshooting tools and processes to fix issues

    Other info

    * All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!