Junior/ Medior Application Technician

Profile

• University degree or terminal year, with a technical major, such as engineering or computer science;
• Good IT knowledge and passionate about software architecture and troubleshooting;
• Basic knowledge in Windows Server, Networks, ADS, Domains, Terminal Server, VMs, Database servers, preferably MS SQL;
• Fluent in English;
• Good analytical skills;
• Good communication skills (written and verbal) and client oriented;
• Reliable , motivated and good humored;
• Flexible, hands-on, independent;
• Result and customer oriented;
• Systems Administration/System Engineer experience is a plus;
• Basic knowledge in scripting and/or programming (PowerShell, VBA, C#) is a plus.

Job description

• You will support the implementation process of different ORTEC solutions for customers in transport & distribution, retail, oil and gas industry inside and outside Central &Eastern Europe;
• You will have a good understanding of ORTEC solutions framework assisting project teams with technical issues; hardware specifications, network administration and set-up, virtual machines, performance issues, different investigations and route cause analysis;
• You will support the implementation team with installations of our products at customers (via remote connection or onsite), pre- and post-installation checks, patching, database and configuration restores, documentation creation, maintenance of knowledge portal, solve network and hardware issues externally and internally;
• You will achieve your results by being a reliable technical application specialist, motivated, well-organized Operations and Support;
• Responsible for ORTEC software installations;
• Prepare servers for ORTEC software installations (installation/validation of prerequisites, validation of hardware/OS configuration);
• Collaborate with customers for establishing communication protocols, network configuration;
• Perform hardware estimations in correlation with the customers’ specifications;
• Perform performance tests on the ORTEC environments;
• Configure environments for optimal performance;
• Monitor performance and take all the necessary measures for preventing issues on ongoing projects;
• Apply regular patches for ORTEC solutions;
• Prepare technical documentation for customer (installation, configuration) and internal use (handover to maintenance);
• Ensure technical support for customer and implementation team throughout the project;
• Investigate technical and performance issues, escalate when needed and follow-up until the issues are solved. Creates a good bounding and collaboration with the team.

What we offer

• Challenging projects, large (international) customers, ideal for learning and implementing the latest technologies;
• A dynamic environment with opportunities to fulfill your ambitions and to evolve initiatives;
• Opportunities to work on your own development;
• Cool working environment with different relaxation activities, flexible working schedule and nice social events;
• A competitive salary package, which will grow with your career;
• A nice, informal working atmosphere.