IT Support Analyst

Asset Portfolio Servicing Romania is part of the APS leading company founded in 2004 and headquartered in Prague, the Czech Republic. APS provides comprehensive services in distressed and performing loans portfolios investment advisory and recovery management and performs asset management. Involving more than 800 experts, it provides services in 15 European countries: Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, the Czech Republic, Hungary, Luxembourg, Montenegro, Poland, Romania, Greece, Serbia, Slovakia and Slovenia.

APS manages assets totaling in nominal value more than EUR 8.6 billion and provides exclusive investment advisory to five investment vehicles and recognized institutional investors. Since 2013, APS is an official partner of International Finance Corporation (IFC), member of World Bank. APS has a single shareholder, Martin Machoň, APS cofounder and CEO.

APS Romania was founded at the end of 2007, rapidly growing into one of the most active investors and managers of the performing and non-performing loans, partner of the strongest financial and non-financial companies in Romania.

www.aps-ro.ro

Knowledge and Experience:

Essential:

Application systems
Experience in recording and solving application support issues
Prioritizing requests
Implementing and communicating timely solutions
Excellent SQL skills
Advanced Microsoft Excel skills
Desirable:
Knowledge of business analysis and modelling
Knowledge of PL/SQL

Interpersonal Skills:
Good problem-solving skills
Experience in stakeholder management and building excellent professional relationships
Comfortable working within a full project life cycle from initiation through to delivery
Keen to learn new technologies and to extend business domain knowledge
Professional attitude
Excellent communication skills
Work to tight schedules, potentially across multiple projects and teams
Attention to detail - applying quality standards to all tasks undertaken and ensuring that nothing is overlooked
Customer focus - understanding the needs of the internal customer and always acting accordingly

If you are looking for an exciting experience within a continuously growing multinational
company and you enjoy planning, creating and implementing technical business solutions feel
free to join us.
APS Business Processes division is hiring proactive and creative individuals with technical
background.

Job Purpose:
The IT Support Analyst’s role is to configure and develop the IT systems based on the
Operational Teams requests, acting like a liaison between internal customer and technical team.

Key Responsibilities:
▪ First level support on company systems
▪ Maintenance of company applications
▪ Monitor the company’s systems from performance point of view
▪ Develop in-house technical solutions in order to at add value to the business
▪ Develop and apply test scenarios on new application features
▪ Creating, analyzing and delivering business solutions based on company needs
▪ Assist internal customers in requirements identification
▪ Actively take part in business meetings as a technical consultant
▪ Be proactive regarding any new features that would help improve the company systems
and propose business changes to stakeholders
▪ Writing functional and technical specifications
▪ Perform training to business users on new application functionalities
▪ Solve and prioritize any system related support issues
▪ Monitor the deadlines and check the accuracy of the project execution

BENEFITS:

• Healthcare insurance;
• Vacation/Paid time off
• Performance bonus
• Paid sick days
• Easy to access and modern headquarters
• Team bonding events