IT Support Analyst

Angajator: APS Romania
Domeniu:
  • Internet - eCommerce
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.02.2019
    Scurta descriere a companiei

    Asset Portfolio Servicing Romania is part of the APS leading company founded in 2004 and headquartered in Prague, the Czech Republic. APS provides comprehensive services in distressed and performing loans portfolios investment advisory and recovery management and performs asset management. Involving more than 800 experts, it provides services in 15 European countries: Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, the Czech Republic, Hungary, Luxembourg, Montenegro, Poland, Romania, Greece, Serbia, Slovakia and Slovenia.

    APS manages assets totaling in nominal value more than EUR 8.6 billion and provides exclusive investment advisory to five investment vehicles and recognized institutional investors. Since 2013, APS is an official partner of International Finance Corporation (IFC), member of World Bank. APS has a single shareholder, Martin Machoň, APS cofounder and CEO.

    APS Romania was founded at the end of 2007, rapidly growing into one of the most active investors and managers of the performing and non-performing loans, partner of the strongest financial and non-financial companies in Romania.

    www.aps-ro.ro

    Cerinte

    Knowledge and Experience:

    Essential:

    Application systems
    Experience in recording and solving application support issues
    Prioritizing requests
    Implementing and communicating timely solutions
    Excellent SQL skills
    Advanced Microsoft Excel skills
    Desirable:
    Knowledge of business analysis and modelling
    Knowledge of PL/SQL

    Interpersonal Skills:
    Good problem-solving skills
    Experience in stakeholder management and building excellent professional relationships
    Comfortable working within a full project life cycle from initiation through to delivery
    Keen to learn new technologies and to extend business domain knowledge
    Professional attitude
    Excellent communication skills
    Work to tight schedules, potentially across multiple projects and teams
    Attention to detail - applying quality standards to all tasks undertaken and ensuring that nothing is overlooked
    Customer focus - understanding the needs of the internal customer and always acting accordingly

    Responsabilitati

    If you are looking for an exciting experience within a continuously growing multinational
    company and you enjoy planning, creating and implementing technical business solutions feel
    free to join us.
    APS Business Processes division is hiring proactive and creative individuals with technical
    background.

    Job Purpose:
    The IT Support Analyst’s role is to configure and develop the IT systems based on the
    Operational Teams requests, acting like a liaison between internal customer and technical team.

    Key Responsibilities:
    ▪ First level support on company systems
    ▪ Maintenance of company applications
    ▪ Monitor the company’s systems from performance point of view
    ▪ Develop in-house technical solutions in order to at add value to the business
    ▪ Develop and apply test scenarios on new application features
    ▪ Creating, analyzing and delivering business solutions based on company needs
    ▪ Assist internal customers in requirements identification
    ▪ Actively take part in business meetings as a technical consultant
    ▪ Be proactive regarding any new features that would help improve the company systems
    and propose business changes to stakeholders
    ▪ Writing functional and technical specifications
    ▪ Perform training to business users on new application functionalities
    ▪ Solve and prioritize any system related support issues
    ▪ Monitor the deadlines and check the accuracy of the project execution

    Alte informatii

    BENEFITS:

    • Healthcare insurance;
    • Vacation/Paid time off
    • Performance bonus
    • Paid sick days
    • Easy to access and modern headquarters
    • Team bonding events