Customer support with French ( back office only)
Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.Cerinte
To perform this job successfully the following skills are required:
-Experience of working preferably in a BPO industry or in a shared service or back office environment in Order Management Process
-At least one year of work experience in customer support domain
-Fluency in English and at least medium knowledge of French
-Knowledge of computer MS Office and on-line tools and other ERP in Order Management( SAP know-how will be considered a plus)
-Ability to work & communicate with people across organizational units & across levels -Excellent communication skills and customer oriented thinking
-Strong analytical skills with an ability to solve a problem with a win-win negotiation approach.
-Ability to plan, prioritize and organize tasks in order to meet the defined SLAs
-Leading by example and ability to handle stressful situations
-Knowledge of Client and end user requirement
-Assures the check and balance function for all order-/ revenue- / and business relevant issues
-Performs contract changes/ maintenance/setup/ processing within agreed SLAs. Keeping the systems up-to-date from a contract administration stand point, customer entitlement and invoicing. Responsible for the quality measures of the data in the systems.
-Coordinates E2E activities and actively applies and uses the near- offshore processes and work effectively with all Business Units involved in the Oder processing Process.
-Assures interface between support sales, support business, delivery organizations, process development and the customer.
-Assures that the contracts are handled correctly from a commercial and legal point of view
-Takes ownership in solving the reported mismatchesal unit people for solving issues on requests;
-Placing purchase orders in line with the requests;
-Following up, cancelling, postponing and speeding up orders;
By joining Wipro, you have the opportunity to:
-Grow in the organization and develop and learn constantly
-Access a variety of training programs (job related and soft skills training)
- An attractive benefits package:
- Lunch tickets
- Fitness deduction
- Health &Life insurance and dental scheme;
If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.
Looking forward to meeting you!