Customer support with Mandarin Chinese and English

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Angajator: EVERIENCE Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
    • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Timisoara
    • Actualizat la: 06.03.2019
    Remote work: On-site
    Scurta descriere a companiei

    EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

    IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back-office activities within our specialization

    Join and grow with EVERIENCE!
    Choose a job that makes sense among our current opportunities.

    Cerinte

    Spoken languages: Mandarin Chinese and English.

    Customer orientation, analytical skills and team spirit.

    Availability to work shifts.

    Responsabilitati

    - Provide first line support with accurate and creative solutions to customer problems

    - Research, resolve, and respond to general issues received via phone calls and e-mails from customers

    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

    - Demonstrate excellent customer service at all times

    Alte informatii

    What we offer:

    Central building offices with excellent view on the city, top facilities and equipment

    Competitive salary, performance bonus, meal tickets and gift vouchers

    Training opportunities

    Regina Maria  medical package

    Relocation package

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