Team Manger with German

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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What we need from you:

Excellent German & English Communication Skills (Verbal & Written)
Decision making skills
Strong Team building skills
Leading by Example and ability to handle stressful situations
Strong interpersonal & influence management skills
Knowledge of Client and end user requirement
Knowledge of Computer . MS – Office and on-line customer tools
Ability to work & communicate with people across organizational units
Ability to think strategically & translate strategy into action plans
Strong analytical skills with an ability to solve a problem with a win-win negotiation approach
Ability to lead people on large, multi-functional efforts
Should have excellent knowledge of Customer Service and Process

What you will do:

Responsible for managing a team of Frontline Support Engineers and ensuring Calls and Cases are handled on time and within agreed service levels
Staff Motivation, Performance appraisal of team members and counseling for performance and capability building in conformance with goals
Ability to support SEs with day to day tasks and be the first point of contact for all escalations
Training and mentoring of new agents and refresher trainings for the team members
Identify Gaps in Performance across SEs and work on closing the improvement areas identified
Performance Management for the team on KPIs and work on creating and implementation of action plan for improvement
Responsible for managing attendance, performance improvement plan and other tasks for the team
Adherence to company policies and procedures and driving the same with the team
Publish performance dashboard, Validate SOPs and Process maps as required
Work with multiple functions, . Finance, Corporate Logistics, in order to assist the SEs with administrative tasks as the need be

What we can give you:

Attractive and flexible benefits package which allows each employee to design his/her montly benefits based on a monthly amount of money( most accessed: meal vouchers, gift tickets, reimbursement of transport, holiday tickets, trainings, sport and spa vouchers, etc)
Opportunity to interact with a variety of people from around the world
A relaxation are equipped with Ping Pong, Pool and Xbox
Nice location close to the metro station
Opportunity to develop and learn constantly
Access to internal training programs (career / individual)
Opportunities to grow in the organization
Teambuildings, fruit day, Bookster, fun activites/ competitions between corporate organizations