Quality Specialist

Employer: G2-Travel
Domain:
  • Education - Training
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.02.2019

    Main Responsibilities:

    • Acting as a role model within the business by having high standards in term of attitude, conduct and performance;
    • Create and update manuals and procedures for our G2 Buh departments;
    • Communicate feed-back to the managers and supervisors;
    • Investigating new methods, provide solutions, ways of improvements in our processes;
    • Receive and log the Complaints into our Complaints Log smart sheet;
    • Analyse the Complaints with resolutions and evaluate the risk for the company;
    • Communicate very well, fast and clear, with Complaints PIC in each Buh department, to ensure Complaints are closed each month, within deadlines, with all necessary information;
    • Perform reporting activities for Complaints log.

     

    Skills & competences:

    • Detail oriented approach;
    • Problem solving;
    • Analytical skills;
    • Communication skills;
    • Planning & organising skills;
    • Customer oriented;
    • Team player.

    Benefits:

    •      Competitive financial reward;
    •      Language classes;
    •      Business trips;
    •      International mobility;
    •      Training and development opportunities;
    •      Wellness programs.