Team Lead with Turkish for HR project

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

At least 1 year of people management experience
Fluency in English and Turkish
Coaching/mentoring skills
Strong customer service skills
Strong organization skills, attention to detail and follow through to resolve any outstanding issues
Strong time management skills
Advanced written and verbal communication skills - manages internal and external/client communications with individuals at all levels.
Ability to adapt to changing environment and support of multiple clients
Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager

The Service Delivery Team Lead is responsible for daily supervision of a team (e.g., delivery, process, business operations). He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members. This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. The job manages effective internal/external client relationships within a defined area of responsibility, and builds client relationships in the wider group or unit. This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.


Key Responsibilities:


Business Operator:
· Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team
· Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
· May perform data entry or other client related tasks in various systems, as required
· Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
· May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
· Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager.
· Perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency
· Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases
· Ensure completion of time and expense reports for self and team members per policies. Maintain accurate records for chargeable time to client projects
· Prepare, analyze and interpret complex reports/information and formulate conclusions
· Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client(s)
· Act as technical and functional resource and Subject Matter Expert for team members, peers and/or clients as assigned
· May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client representatives

Value Creator:
· Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to direct manager and assist other team leads with resolutions, as needed
· Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; provide cost estimates and execute implementation of improvements required to direct work within clear budgetary guidelines
· Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs
· Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables
· Assist with providing operational statistics and escalate operational issues to direct manager

People Developer:
· Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content
· Create annual team objectives with direct manager approval. Monitor and coach team to meet objectives
· prepares, coordinates and conducts performance appraisals, and counsels employees on career and performance/disciplinary issues
· May participate, either voluntarily or through direct manager’s request, on task forces, process teams, committees and special projects

What will you get:
The chance to work in a dynamic, multicultural environment with focus on development;
Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym;
Training delivered in classroom or virtually and access to a mountain of knowledge;
Chance to become a subject matter expert for complex processes;
Possibility to practice your language skills with native speakers;
Opportunity to work with top client on large projects.