Client Support Representative with French
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
— French – proficient level ;
— English – working language level ;
— Very good computer skills, excellent knowledge of MS Office Applications;
— Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person ;
— Excellent team player as well as independent worker, cross-cultural communication skills are a plus.
— Take in charge new incidents (inbound calls, emails) put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications;
— Follow up incidents where necessary (call back the clients, communication with the internal departments on escalated issues);
— Provide the clients with information regarding the status of their incidents;
— Report complicated technical problems following specific procedures.
* All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!