After Sales Technician
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Employer: | Mondial SA |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 23.04.2019 |
Remote work: | On-site |
Mondial SA, parte a grupului Villeroy & Boch, grup considerat a fi unul dintre cele mai importante din domeniul producţiei de articole ceramice la nivel mondial, este o marcă cu o tradiţie de aproape 120 de ani în domeniul ceramic, având ca principal obiect de activitate producţia şi comercializarea de obiecte sanitare.
Noi îţi oferim şansa de a face parte din echipa Mondial şi de a te integra într-o companie internaţională stabilă, de tradiţie şi cu o lungă prezenţă în România. Îţi poţi dezvolta o carieră profesională puternică, pe termen lung, cu ajutorul mentorilor noştri, care te vor susţine de la început în pregătirea pentru preluarea responsabilităţilor.
Key Requirements:
- Work experience in sales activity;
- Good English language skills;
- Very good PC operating skills (Word, Excel, SAP);
- Good organization, able to coordinate multiple projects and work with deadlines;
- Very good communications skills and conflict-handling skills;
- Reliability, attention to details, seriousness, problem-solving skills and fair attitude towards collaborators;
- Availability for travel in the country and abroad.
As After Sales Technician, you will be primarily responsible for solving complaints of all damaged or non-working products.
Your activities will include:
- Receiving and managing customer complaints regarding the quality of products, broken parts, track losses;
- Collaborates with third-party companies that provide the service of the delivered products;
- Determining and evaluating the quality issues of delivered products, including the customer location (if necessary), in collaboration with the Quality Assurance Department;
- Answering technical questions on all products for Bath & Wellness - Villeroy & Boch and Mondial;
- Reporting how the customer's complaints have been resolved;
- Translation and verification of technical manuals and other technical documentation;
- Prepares / take over newsletters for customers, including product changes, news, etc .;
- Recording and updating of internal database (CRM) for post-sale issues and complaints;
- Verify local standards for marketed products and ensure compliance with applicable rules;
- Direct communication with Villeroy & Boch service technicians, when required.
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