Customer Support with English and Czech/Polish (back office)

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Employer: Prohuman
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.02.2019
    Remote work: On-site
    Short company description

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Requirements

    He/she provides technical expertise and pricing information for the assigned customers’ catalog, making sure that the Corporate clients can order the correct configurations on the agreed prices, anytime.

    Requirements:

    - Experience in sales operations (quotation, configuration, product specifications etc.), customer support and/or IT;
    - Fluent in English, Czech or Polish;
    - Excellent communication skills;
    - Customer oriented;

    Responsibilities

    Responsibilities:

    - Acts as sales support and customer support on all catalog related issues;
    - Offers consultancy on the products, prices and B2B solutions;
    - Implements and maintains catalogues and portals based on reports, contracts and requests received from sales agents and customers;
    - Ensures that accurate configurations are created, based on the existing requirements;
    - Maintains a strong relationship with internal and external customers, offering high quality solutions and communicating proactively on any issues and changes on the corresponding catalogues;

    Other info

    Benefits:
    – Health insurance
    – Meal tickets
    – Other benefits such as gym & transportation discount, holiday vouchers etc.

    Other:

    – Location: Pipera metro station
    – Schedule: 09-18 (flexible)

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