After Sales Quality Analyst Trainee Nespresso

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Employer: Nestle Romania
  • Quality Control
  • Internship
  • Management Trainee
  • Job type: full-time
    Job level: Student/Graduate
  • Updated at: 23.03.2019

    Are you looking for a way to start your career? Look no further!

    Nestlé’s premium business, Nespresso, is searching for an analytical, technical savvy and curious individual to join their amazing and professional team, for a period of 1 year!


    You may be perfect for the role if you are:

    • A master’s student or fresh graduate
    • Curious to learn more about the business and After Sales processes
    • Analytical and outside of the box thinker
    • An excellent communicator, speak advanced English and have impeccable Romanian grammar, both oral and in written communication
    • Efficient working under pressure and solving problems
    • An advanced Excel user
    • Candidates with previous internship or volunteering experience will have an advantage.


    A day in the life of an After Sales Trainee:

    • Be the bridge between Nespresso, Service Centers and transporters, keeping a continuous communication with them
    • Monitor After Sales Services KPIs (Key Performance Indicators) - Machine Complaints, Service Quality, Lead Time etc. 
    • Create and consolidate reports based on After Sales Services KPIs
    • Analyze reports and identify areas in need of improvement in process, tools, services etc.
    • Provide counselling and commercial solutions for the Service Centers, making sure the proposed changes are implemented.

    Join us and you will:

    • Start every morning with your favorite Nespresso blend
    • Receive a monthly income of 1900 lei net (this includes the salary and meal tickets)
    • Have access to thousands of books from the Bookster library
    • Have a medical subscription with Medicover and a Group Personal Accident & Sickness Insurance Program with Generali
    • Have a 1 year work contract, with the possibility of extension.

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